IT TECH

G.A. West & Co. is seeking an IT Tech for a full-time career opportunity in Creola, Alabama. The ideal candidate will have a background in Information Technology, will be self-motivated, and always up for a challenge! A problem solver that is willing to learn and grow with an expanding and purpose driven organization. Sets high expectations for themselves and is responsive and proactive on all fronts.

Responsibilities

• Set up workstations with computers and necessary peripheral devices
• Install and configure appropriate software and functions according to specifications
• Manage user accounts and permissions on Active Directory and Microsoft 365
• Experience with Office 365 platform: Entra, Exchange, SharePoint, Teams, and OneDrive
• Troubleshoot user issues
• Serve as first level helpdesk technician and respond to tickets
• Escalate issues, as necessary, to higher level support personnel
• Provide quick and effective assistance related to information technology systems
• Maintain networks and computer systems
• Maintain hardware, software and process documentation
• Provide support via phone, email, or chat
• Help identify and eliminate security risks
• Update malware protection devices to prevent viruses or computer hacking
• Perform other duties as assigned

Requirements

• Solid knowledge of Windows operating systems, including Windows 10, and Windows 11 and Microsoft Office
• Basic understanding of networked printing systems and Cisco based networks
• Diagnostic skills for technical issues
• Ability to prioritize and handle multiple tasks and projects concurrently
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment
• Power BI experience/knowledge is a plus

Experience

• Minimum 2 years in an IT position providing troubleshooting and support.

G.A. West & Company, Inc. is an equal opportunity employer. To provide equal employment opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. It has been, and will continue to be, G.A. West policy not to discriminate based on race, creed, color, religion, national origin, age, ancestry, nationality, genetic information, marital or domestic partnership or civil union status, sex, gender, disability, pregnancy, affectional or sexual orientation, or any other basis protected by federal, state, or local law for all personal actions and all phases of recruitment and/or employment.