Business Systems Support / Analyst

Job Title

Determines operational objectives by identifying stakeholders, studying business functions, gathering information, and evaluating output requirements and formats. Analyzing system requirements; defining requirements, acceptance criteria and test plans; constructing workflow charts and diagrams; studying system capabilities; writing specifications. Improves systems by studying current practices and designing modifications. Recommends controls by identifying problems and writing improved procedures. Understand and follow company data security standards.

Essential Duties and Responsibilities

An essential job duty of this position is regularly reporting to work on time and being able to perform the essential duties of the position.

Maintain and support all assigned applications accurately and efficiently. - 20%

Analyze current business processes and make recommendations for improvement to company efficiency, accuracy, cost, security, and liability. - 10%

Work directly with department managers and system users to identify current issues, prepare and document plans to remedy the issues and coordinate/participate in the implementation of the plans. - 5%

Interact with stakeholders to manage and maintain strategic vision(s) for systems and prioritize the execution of approved initiatives. - 5%

Collaborate with internal and external developers to effectively design, develop, test, and implement system changes and enhancements. - 15%

Work with the Project Manager to define project requirements by identifying project milestones, phases, and elements, and establishing the project budget. - 10%

Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. - 5%

Provide references and training for users by writing and maintaining user documentation and providing help desk support. - 5%

Develop and maintain Standard Operating Procedures related to business systems. - 5%

Work across the organization to research and answer complex questions including cost of ownership assessment related to enterprise business systems, data architecture design, and efficient/inefficient process and data redundancies. - 10%

Create and present system status reports to the executive team as requested. - 5%

Accept special projects willingly and complete them promptly. - 5%

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Competencies

Approachability - Puts others at ease by listening, allowing adequate time for interactions, and giving undivided attention. Show receptivity to message being delivered.

Collaboration - Seeks and enlists active participation of others to reach goals.

Customer Focus - Builds effective relationships, identifies customer expectations, sees issues from their point of view; offers practical recommendations.

Dependability - Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.

Ethics & Integrity - Possesses a strong set of core values and beliefs consistent with social, ethical, and organizational principles. Confronts unethical situations.

Innovation - Generates new ideas and approaches to enhance the organization's systems, products, or effectiveness.

Personal Accountability - Accepts responsibility for own actions including failure. Embraces experience as learning opportunities and not chances to blame.

Results Orientated - Drives behavior to emphasize achievement. Self-directed toward accomplishment. Is action oriented. Likes challenge. Pursues Opportunities. Consistently high achieving.

Time Management/ Prioritization - Determines the interrelationships and relative importance of tasks and allocates time efficiently to the most important issues. Knows what not to spend time on; completes work in a timely fashion.

Trust & Respect - Offers respect to all in the work environment, adheres to high personal standards of acceptance, reliability, openness, and consistency of action with words.

Minimum Qualifications

Education: Completion of bachelor's degree in computer science or related field.

Experience or Training: 2 years of experience supporting a process manufacturing environment. Must have excellent organizational and communication skills as well as hardware/software technical ability.

Licenses/Certificates (or experience): SQL, Microsoft Office365 Suite, SharePoint; Microsoft CRM/Dynamics or SalesForce, Sage X3 or other ERP Systems, IBM Cognos Analytics, Microsoft PowerBI, Ignition or other SCADA platform, and Document Management systems

Preferred Qualifications

Licenses/Certificates: Entry Certificate in Business Analysis (IIBA ECBA), Certified Analytics Professional (CAP), Agile Analysis Certification

Physical and Mental Demands

An individual must meet the mental and physical requirements described here to successfully perform this position's essential functions.

Intermittent (less than 15%), Occasional (15-45%), Frequent (50-75%), and Continuous (over 75%)

Manual dexterity to operate all office equipment efficiently - Continuous

Visual dexterity to operate all office equipment efficiently - Continuous

Walking - Frequent

Bending - Frequent

Standing - Frequent

Sitting - Frequent

Exposure to cold, hot, damp, and noisy environments - Frequent

Lifting to 40 lbs. - Occasional

Working Environment

Most of the work for this position is performed in an office environment, however, there may be exposure to production areas requiring the use of PPE, uniform or protective clothing, and safety equipment.

Employee Acknowledgement

An individual in this position must successfully perform the essential duties and responsibilities, and the physical and mental demands listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.