Medical Receptionist - Bedford, NH

Job Description

Job Description

Receptionist

Everleap Fertility | Bedford, NH
Schedule: Monday - Friday 8:00AM - 4:00PM

The Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non‑clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public.

At Everleap Fertility, we do whatever it takes to deliver outstanding patient care. As a receptionist, your responsibilities will include:

• Welcome and greet patients and visitors in a professional and compassionate manner

• Answer and route patient phone calls

• Maintain a calm, composed, and professional demeanor

• Anticipate patient needs and anxieties; provide clear and supportive responses to questions

• Schedule patient appointments in accordance with physician templates

• Identify scheduling conflicts and recommend appropriate solutions

• Maintain accurate patient records, including demographic, financial, and insurance information

• Collect co‑pays and patient payments

• Coordinate patient care in collaboration with nursing staff

• Partner with the Finance Department to ensure reimbursement and insurance information is complete

• Complete appointment confirmations and patient charting

• High School Diploma or GED required; Associate degree preferred

• Minimum of 1 year experience as a medical office receptionist

• Minimum of 3 years customer service experience

• Strong computer proficiency

• Excellent listening, communication, and interpersonal skills

• Ability to work independently and exercise sound judgment

• Comfort working in a fast‑paced, high‑standard, and occasionally stressful environment

Built on the legacy of RMA, Boston IVF, Conceptions, and six other leading North American fertility practices, Everleap Fertility brings together more than 200 physicians and embryologists across 60+ locations, including 25 IVF laboratories. Together, we have helped hundreds of thousands of patients build families and have helped shape reproductive medicine for more than 40 years.

Everleap Fertility’s national scale and collective knowledge are focused on the next leap forward in reproductive medicine through ever‑advancing standards across our locations, ever‑more personalized treatment delivered by expert local teams, and ever‑better experiences for every person who comes to us for care.

Everleap Fertility is part of IVI Institute, the global leader in reproductive medicine, a global community working together to advance the field. Our shared scientific knowledge and clinical expertise help accelerate innovation, raise standards, and bring advances in reproductive medicine into patient care.

Everleap Fertility offers a comprehensive benefits package to employees working a minimum of 30 hours per week, including:

• Medical, Dental, and Vision Insurance • Paid Time Off & Paid Holidays • Company‑Paid Life Insurance, Long‑Term Disability, and AD&D • Flexible Spending Accounts • Employee Assistance Program • 401(k) Retirement Plan • Tuition Reimbursement

“Everleap Fertility is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Everleap Fertility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Everleap Fertility are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Everleap Fertility will not tolerate discrimination or harassment based on any of these characteristics. Everleap Fertility encourages applicants of all ages.”