Hotel Front Office Manager
$46 per hourEmbassy Suites Blue Ash
Description The Front Office Manager leads the front desk team and owns the arrival and departure experience. Reporting to the General Manager, you'll hire, train, and coach a team of Guest Service Agents and Supervisors, keep the desk running smoothly through heavy group check-ins and busy midweek corporate arrivals, and drive the guest satisfaction scores that define our reputation. Responsibilities $46 Qualifications • 2+ years of front office or rooms division supervisory or management experience, preferably in a full-service or upper-upscale hotel
• Experience with hotel property management systems; Hilton PEP or OnQ experience is a strong plus
• A track record of building and motivating hourly teams
• Calm, confident problem-solving in a fast-paced environment
• Strong communication skills with guests, team members, and leadership
• Availability to work a flexible schedule including weekends, holidays, and evenings
• Experience with hotel property management systems; Hilton PEP or OnQ experience is a strong plus
• A track record of building and motivating hourly teams
• Calm, confident problem-solving in a fast-paced environment
• Strong communication skills with guests, team members, and leadership
• Availability to work a flexible schedule including weekends, holidays, and evenings
Vacancy posted 20 hours ago
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