Leasing Consultant

Leasing Consultant at Outlook Ridge Apartments

Join NE Property Management as a Leasing Consultant at Outlook Ridge Apartments and become part of a fast-paced, dynamic team where your sales talent, hospitality, and customer service expertise shape the firsthand brand experience across a premier multi-family portfolio. This hands-on role is ideal for an energetic professional who thrives on engaging with people, crushing leasing goals, and creating a warm, welcoming community environment for current and future residents.

What You'll Gain (Benefits of the Role)

• Sales & Commission Drive: High-impact position as the primary community sales representative, sharpening your skills in touring, closing, and revenue generation.
• Brand Ambassadorship: Direct freedom to manage the customer journey, from modern digital lead engagement to personal greeting and touring.
• Professional Development: Gain highly marketable experience in property technology platforms, real estate operations, and compliance standards.
• Collaborative Environment: Vibrant workspace working side-by-side with your property on-site team, service technicians, and regional marketing leaders.
• Modern Sourcing Toolkit: Deep daily exposure to premier multi-family sales and management applications including OneSite, Knock, and LRO.
• Comprehensive Benefits Package: Solid health, dental, vision, life, and supplemental insurance options (employee-paid portions may apply).
• Retirement Planning: Corporate 401(k) retirement plan featuring an excellent company match up to 4% of total earnings.
• Work-Life Balance: Generous allocated Paid Time Off (PTO) package featuring 3 weeks of PTO plus paid holidays to rest and recharge outside of active leasing cycles.

What Success Looks Like (Qualifications)

• Proven Foundation: At least 2 years of high-performance sales experience coupled with a minimum of 2 years in robust customer service environments.
• Multi-Family Experience: At least 1 year of direct experience working at a comparable multi-family community is preferred.
• Technical Lead Fluency: Active comfort handling digital CRM activity, email leads, internet listing service (ILS) pipelines, and platforms like OneSite, Knock, and LRO.
• Elite Communication Skills: Outstanding verbal and written English communication skills to gracefully connect with residents, visitors, and vendors.
• Administrative Accuracy: Exceptional attention to detail to process complete leasing applications, verify income records, and compile daily traffic reports.
• Productive Under Pressure: Ability to thrive in a fast-paced environment, manage multiple prospective leads at once, and smash team deadlines consistently.
• Administrative Speed: Capable of executing high-accuracy digital typing at a baseline speed of at least 35 words per minute.
• Foundational Education: High School diploma or equivalent is required (National Apartment Leasing Professional / NALP designation is highly preferred).
• Independent Perseverance: Strong internal work ethic with the capability to see tasks through to completion with or without constant supervisor oversight.
• Compliance Ready: Valid driver's license, auto insurance, clean I-9 profile, and full alignment with Fair Housing, ADA, and Fair Credit Reporting Act laws.

What the Job Looks Like (What You'll Do)

• Close Active Leads: Welcome prospective residents, analyze their specific housing preferences, and deliver impactful, professional community tours.
• Manage Leasing Lifecycle: Review applications for accuracy, collect matching application fees/deposits, verify identification, and handle move-in files.
• Process Move-In Payments: Secure all certified initial rental and administrative payments securely before releasing keys to new community members.
• Engage Modern Pipelines: Respond immediately to prospective inbound calls, email traffic, text channels, and Knock activity with enthusiastic follow-up.
• Audit Property Aesthetics: Conduct daily morning walks of model units, amenity centers, and "market-ready" vacant floorplans to ensure pristine showing status.
• Champion Customer Retention: Serve as a reliable, helpful point of contact for current residents, handling inbound inquiries and routing service requests.
• Conduct Market Research: Stay actively informed on surrounding neighborhood market conditions, competitor pricing shifts, and community marketing ideas.
• Maintain Perfect Files: Organize, assemble, and update digital and physical resident account records to ensure total corporate compliance.
• Support Office Operations: Assist the Property Manager and Assistant Manager with daily data updates, office supply inventories, and localized outreach initiatives.
• Elevate Curb Appeal: Actively survey the asset layout during standard walks, picking up loose litter and noting physical repair items to maintenance.

NE Property Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NE Property Management complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

No Third-Party Inquiries Please

This company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employees/owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so (i.e., payment must be required pursuant to the terms of a written agreement).