Customer Relations Representative (Field Based)

Make an Impact. Build Relationships. Drive Growth. We are seeking a motivated, relationship-driven professional to join our client's team as a Customer Relations Representative. This is a field-based role where you'll spend most of your time meeting customers, growing your territory (MA/RI, plus 1 day a week in Billerica, MA office) and making a direct impact. If you enjoy being on the move, building connections, and working independently this could be a great fit. What You’ll Do Generate 10+ new business leads per month Prospect and cold call using company-provided tools Manage and grow relationships with existing customers Resolve customer issues (target: 70-80% first contact resolution) Conduct regular customer check-ins and satisfaction audits Visit former customers to understand issues and regain business Spend 75-90% of your time in the field What You Bring 3-5 years in the restaurant, food, or related industry Strong communication and relationship-building skills Self-starter with high energy and stamina for field work Comfortable with outreach and business development Organized, resourceful, and motivated Basic Microsoft Office skills Valid driver's license and willingness to travel regionally Compensation & Benefits Salary: $62,500 Mileage reimbursement + vehicle reimbursement program eligibility Monthly cell phone reimbursement Paid bi-weekly Time Off 10 vacation days 48 hours sick time 9 paid holidays Benefits (starting after 60 days) Medical, Dental, Vision (PPO + MERP) Company-paid life insurance & disability Optional life & pet insurance Why Join? This is a high-visibility, relationship-focused role where your work directly impacts growth and customer success. You'll have the autonomy to manage your territory and the support to succeed. Desired Skills and Experience Generate 10+ new business leads per month Prospect and cold call using company-provided tools Manage and grow relationships with existing customers Resolve customer issues (target: 70-80% first contact resolution) Conduct regular customer check-ins and satisfaction audits Visit former customers to understand issues and regain business Spend 75-90% of your time in the field All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. #J-18808-Ljbffr Ultimate Staffing