Parts Counter Salesperson

Job Description

Job Description

Position Summary

The Parts Counter Salesperson is responsible for providing excellent customer service and parts

support for International® and Isuzu® commercial trucks. This role assists internal service

technicians, fleet customers, and retail customers in identifying, sourcing, and selling replacement

parts while maintaining accuracy in inventory transactions and order processing through the Procede

Dealer Management System.

Essential Duties and Responsibilities

 Assist walk-in, phone, email, and fleet customers with parts inquiries and purchases.

 Accurately identify parts utilizing OEM electronic parts catalogs, VIN information, service

documentation, and manufacturer resources.

 Process parts invoices, quotes, special orders, and returns using the Procede DMS.

 Support Service Department technicians by promptly supplying required parts for repair

orders.

 Maintain high levels of customer satisfaction through professional communication and timely

follow-up.

 Promote OEM and aftermarket parts sales to maximize customer uptime and dealership

profitability.

 Monitor and communicate parts availability, backorders, and shipment status.

 Receive, stock, label, and organize inventory according to dealership procedures.

 Process warranty, return, core, and vendor transactions accurately.

 Participate in cycle counts and annual inventory activities.

 Maintain a clean, organized, and safe parts department.

 Follow all dealership, manufacturer, and safety policies and procedures.

Qualifications

Required

 High School Diploma or GED.

 Previous customer service experience.

 Strong computer and data entry skills.

 Excellent communication and organizational abilities.

 Ability to work in a fast-paced environment and manage multiple priorities.

 Valid drivers license with an acceptable driving record.

Preferred

 Previous heavy-duty truck, automotive, equipment, or commercial vehicle parts experience.

 Familiarity with International Truck and Isuzu parts catalogs and systems.

 Experience using Procede DMS (Excede).

 Knowledge of diesel engines, truck chassis, brake systems, suspension, and electrical

components.

 Fleet or commercial transportation industry experience.

Knowledge, Skills, and Abilities

 Proficient in identifying truck and engine components.

 Strong attention to detail and accuracy.

 Ability to read and interpret parts diagrams and technical information.

 Effective sales and customer relationship-building skills.

 Ability to work independently and as part of a team.

 Strong problem-solving and decision-making abilities.

Physical Requirements

 Ability to lift and carry up to 50 pounds occasionally.

 Frequent standing, walking, bending, and reaching.

 Ability to work in office, warehouse, and shop environments.

Performance Expectations

 Meet or exceed parts sales goals.

 Maintain high customer satisfaction ratings.

 Ensure accurate parts identification and order entry.

 Minimize returns due to ordering errors.

 Support dealership profitability and customer retention initiatives.