Program Manager Clinical Informatics - Health Informatics

Summary:

This position serves as an internal resource and expert regarding the definition and interpretation of meaningful use and all other regulatory requirements. This individual will assist the CMIO, System Director of Health Informatics, and System Director of Clinical Informatics in the creation of comprehensive implementation strategies supporting CHRISTUS' compliance with quality and regulatory requirements (i.e., ARRA Meaningful Use, Joint Commission, Medicare Core Measures). This position will be critical to managing the imperative that CHRISTUS prioritize, anticipate and address overlapping initiatives and subsequent concerns related to resource allocation, budgeting, and attestation timelines. This includes the coordination, monitoring, and status reporting of all projects or workteams that are essential to the demonstration and achievement of quality and regulatory compliance across the organization.

Responsibilities:

• Maintains an ongoing, deep knowledge of all applicable federal, state, and local laws and quality or regulatory requirements related to meaningful use, Joint Commission, and CMS Core Measures and acts as the subject matter expert communicating quality and regulatory knowledge to key stakeholders.
• Coordinates the creation of a comprehensive implementation strategy that prioritizes, anticipates and addresses overlapping initiatives and subsequent concerns related to resource allocation, budgeting, and attestation timelines.
• Ensures all electronic Health record software vendors required for reporting/attestation have the appropriate certification within timeframes prescribed by regulators.
• Keeps leadership informed of progress and elevates any issues that require action and/or decisions.
• Ensures support and input from appropriate stakeholders is obtained to aid swift and informed decision-making.
• Engages and collaborates with Health Informatics, Clinical Operations, and Quality departments regarding adoption of changes to process/procedures/workflow, clinical documentation, and/or reporting necessary to support achievement of regulatory compliance within established timelines.
• Collaborates with Health Informatics team members to ensure current and future regulatory and compliance elements are built appropriately into the health information system or appropriate applications for end user utilization.
• Coordinates data reporting to ensure data integrity and appropriate capture of required data for attestation and performs analysis to support performance improvement and regional and system compliance.
• Acts as main point of contact and support for on-going communication/data submission for designated state public health registries (i.e., Syndromic Surveillance, Immunization, and Electronic Lab reporting) and outsourced core measure/registry abstraction services vendor(s).
• Maintains documentation (evidence book) for ARRA Meaningful Use Attestation and all other audits.
• Responsible for other tasks as assigned

Requirements:

Education/Skills

• Bachelor’s Degree in Healthcare, Informatics, Computer Science, Management Information Systems, business or related field; strongly prefer Bachelor’s in clinical health care field in addition to informatics degree/certification or significant professional experience.
• Education and experience in relevant Information Technology Infrastructure Library (ITIL) support and delivery processes. ITIL Certification preferred.
• Financial skills related to budgeting, forecasting and managing departmental budgets.
• Strong knowledge of major clinical information system(s)
• Strong knowledge of clinical care processes across all clinical disciplines in the continuum of care and demonstrated expertise in the application of clinical technology to these processes
• Thorough understanding of hospital and ambulatory care operations
• Knowledgeable of relevant national quality, patient safety and regulatory initiatives and ability to address these at a local level
• Ability to prioritize workload with attention to detail
• Excellent interpersonal, verbal and written communication skills
• Must be able to work under constant deadlines with frequent interruptions and able to handle multiple duties
• Must have the ability to organize, coordinate, and direct; demonstrate judgment, diplomacy, assertiveness and initiative 

Experience

• 3 or more years of experience with clinical information systems (CIS) design, implementation and optimization in a complex, multi-site environment. Experience supporting Epic strongly preferred.
• In-depth, advanced clinical base of knowledge as normally obtained through an Advanced Clinical Degree and three or more years of related clinical and operational experience strongly preferred
• Three (3) plus years of direct clinical care experience in relevant clinical discipline strongly preferred
• Significant experience in CIS governance design, clinician adoption and alignment
• Applied experience in evidence-based medicine content design and implementation
• Proven ability to develop, participate in, and implement a successful matrix team structure to support large EMR install minimizing costs, maintaining quality of product, and a focus on resource utilization management using lean methodologies and optimizing staff where relevant
• Experience in providing and managing customer support in a highly matrixed organization
• Experience within healthcare industry
• Ability to work in a collaborative way across a diverse, geographically and culturally, organization
• Experience in transformational and organizational change management and demonstrated understanding of change management theories and principles
• Experience in managing performance improvement activities, including analyzing clinical workflow processes
• Experience in relevant ITIL support and delivery processes 

Licenses, Registrations, or Certifications

• Valid State Driver’s License
• Registrations, certifications and/or licensures commensurate with related clinical field (i.e. RN, RPh, CPhT, MT, etc.)

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time