Field Service Representative

Field Service RepresentativeWe are seeking onsite FSR's to be critical members of the Persistent Systems, LLC Field Technical Service and Support (FT2S) team supporting Air Force programs in Cheyenne, WY.As a Field Service Representative (FSR) with Persistent Systems, LLC, you will deliver dependable, professional, and compliant on-site support for government contracts and mission-critical operations. In this role, you will ensure that systems, users, and services consistently meet contractual performance standards through structured training, proactive maintenance, and effective sustainment practices.You will also perform hands-on technical tasks, including equipment maintenance using bucket trucks at heights of approximately 60 feet. Additionally, you will support performance tracking, maintain accurate documentation, and ensure readiness for audits and reporting requirements.Position ResponsibilitiesMaintainPerform preventative and corrective maintenance in accordance with contractual maintenance standards and schedulesInstall, inspect, repair, and troubleshoot equipment comprised of both fixed and mobile infrastructure, including pole-mounted and elevated locations, both indoors and outdoorsSafely operate bucket trucks equipment to perform work at heights up to 60 feetExecute installation, upgrades and repairs following approved technical baselines, SOPs and contract deliverablesSustainSupport long-term system readiness and contract sustainment objectivesMaintain accurate asset records, configuration data and lifecycle documentationIdentify recurring issues, risks to performance metrics and improvement opportunitiesSupport continuity of operations and surge requirements as defined by contractTrainConduct training classes for all levels of system end usersProvide hands-on instruction and operational guidance aligned with contract requirementsReinforce safety standards, approved procedures, and configuration baselinesAssist in capturing lessons learned and updating approved training materialsJob Qualifications & ExperienceMinimum QualificationsExperience supporting government contracts, regulated environments and/or mission-critical operationsDemonstrated ability to safely operate bucket trucksComfortable working at heights up to 60 feetSchedule – 4/10 hr. shifts, 0600 or 0900 showtimeWork in both indoor and outdoor environmentsStrong troubleshooting and documentation skillsAbility to follow defined procedures and contractual requirementsProficient with service reporting, ticketing and/or asset management systemsValid driver's license with a clean driving recordMust be able to travel up to 25% of the timeMust have or be able to obtain a United States Secret security clearancePreferred QualificationsAir Force Maintenance or Security Forces background and experienceMANET or Wave Relay® experienceExperience supporting LOS and BLOS communications networksTesting and evaluation experienceA2B Tracking or similar IUID equipment tracking system experienceCompTIA A+ or other certification in accordance with DoDM 8140 Cyber Workforce Qualification Program Matrix, 411 – Technical Support Specialist roleAssociate's degree in computer science, Electrical Engineering or other technical disciplineThe base pay for this role can vary from $75,000 - $85,000 a year based on individual qualifications. Eligibility for yearly discretionary bonus. Persistent Systems, LLC offers comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off (sick and vacation time); flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and pet discounts. We will accept applications on a rolling basis until the role is filled.Company OverviewHeadquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company's industry leading R&D team has designed wireless networking protocols to support their cutting-edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture, Robotics, and Unmanned System markets.