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Customer Service/Cash Office Associate (Store #14)

Hamrick's

Anderson, SC
Summary

The Customer Service Associate provides support for the Customer Service Supervisor and is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service associate maintains a positive company image through courteous and professional interactions.

Responsibilities

  • Model and Drive Superior Customer Service.
  • Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils.
  • Manage breaks and lunches for cashiers and support staff to support customer needs.
  • Run reports and audit transactions including voids, returns, employee transactions, etc.
  • Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.
  • Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.
  • Train new cashiers or schedule a seasoned cashier to do so.
  • Communicate with corporate partners and leadership when opportunities occur in the financial area
  • Maintain a neat, orderly, and professional front of store area.
  • Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines
  • Place service calls to appropriate personnel for register equipment, financial equipment, etc.
  • Perform other duties assigned by management
Qualifications
  • Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
  • Passion for superior service and helping others.
  • Cheerful and positive attitude.
  • Consistent and reliable
  • Work a flexible schedule.
  • Walking from one area to another frequently; standing required; ability to negotiate stairs.
  • Ability to lift 25 lbs.
Required Experience
  • Prefer cash handling experience
Perks
  • Competitive wages
  • Flexible schedules
  • Closed on Sundays
  • Unique team culture
  • 'Promote from within' philosophy
  • Comprehensive benefit package
  • Employee discount
Apply
Vacancy posted 2 days ago
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