Member Service Representative

Job Title: Member Service Representative Department: Downingtown Branch Location: 370 W. Uwchlan Avenue Downingtown PA 19335 Employment Type: Full-Time Join Our Team and Make a Difference! Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team. When you join us, you’ll enjoy: Flexibility & Balance: We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life. Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance. Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you. A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals. What You’ll Do As a Member Service Representative , you’ll play a vital role in our members' financial journeys: Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services. Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures. Cross-sell products and services: Educate members on Trumark’s offerings and recommend solutions that meet their financial goals. Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner. Maintain operational excellence: Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized. What You Bring to the Table Education: High school diploma or GED required; associate degree in business or a related field preferred. Experience: 1+ years of experience in customer service, retail, or banking preferred. Skills: Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential. Availability: Flexible hours, including evenings and Saturdays, may be required. What to Expect After You Apply Application Review: We’ll carefully review your application to ensure it meets the role's qualifications. Phone Screening: If selected, you’ll participate in a brief call to discuss your skills and experience. Interview: Shortlisted candidates will be invited for an in-depth interview with our team. Final Decision: After interviews, we’ll notify you of the outcome and next steps. We strive to keep you informed throughout the process and appreciate your time and effort! #J-18808-Ljbffr