Principal Solution Architect

Who We Are

Here at Skedulo we're on a mission to support the 2.7 billion people in the world - and the companies that employ them - who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.


The Skedulo team is a tight-knit group of builders who are passionate about shaping our platform that is relied upon daily by thousands of users across the globe. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you're drawn to solving hard problems and want to help design software that will make a difference in people's lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.

Job Description


The Principal Solution Architect has a multifaceted role, encompassing advanced solution architecture and strategic guidance on Skedulo opportunities and implementation projects. They collaborate closely with sales to understand prospect requirements to design solutions and with project teams to drive successful project delivery, ensuring customers achieve their desired business outcomes.

Key responsibilities include:

• Engaging with internal, customer and external stakeholders to gather and analyze business requirements
• Designing solutions to address requirements and ensure the best possible long-term outcomes for customers and Skedulo
• Providing expert advice on leveraging the Skedulo Platform effectively
• Writing Statements of Work (SOWs), technical design documentation and other documentation required to ensure high-quality delivery by the Skedulo professional services team.
• Providing support to the delivery team during implementation, ensuring that designs are correctly implemented and best practices are followed

The Principal Solution Architect acts as a strategic advisor, working closely with Product Development, Project Managers, and Customers to offer consulting expertise on maximizing the value of Skedulo. They excel in complex problem-solving through systems thinking and play a pivotal role in bridging the gap between business needs and technical solutions. What differentiates a principal architect from more junior roles is the greater ability to question requirements and advise customers on the best direction to address them.

Responsibilities:

• Work closely with the Sales Team to qualify opportunities, understand prospects' business challenges and demonstrate how Skedulo can maximize their business success. Ensure clients' values are considered and met.
• Plan and facilitate prospect and customer workshops to understand business problems and design solutions to solve them. The Principal Architect is expected to guide customers toward solutions that deliver long-term benefits.
• Have an in-depth understanding of our Platform-based Product offering to suggest customizations depending on customer needs. Be able to walk the customer Enterprise/ Technical architecture group through our platform and answer questions.
• Create detailed solution and technical architecture diagrams, data models and process maps to support Skedulo's Project Delivery of solutions.
• Use AI-based tools to build working prototypes to demonstrate solutions to prospects, customers, and our professional services team, helping them envision the solution and deepen their understanding.
• Specialize in a vertical (such as Healthcare, Public Sector, or Field Services), serving as the knowledge owner for requirements and solutions in that space. Act as the subject matter expert for both internal and external stakeholders.
• Drive revenue and operational efficiency by designing repeatable extensions for custom implementation projects. Own the extension end-to-end (from all angles), partnering with different stakeholders in Delivery, Extensions team and Product.
• Create detailed Technical and Functional Documentation, outlining the design and scope of solutions, including diagrams of the proposed solution, data model and integration requirements, for delivery to prospective customers
• Be a first-level reviewer for customer redlines on any Statement of Work Legal documentation. Consider all aspects of reusability and maturity of extensions to highlight risks to the deal support group.
• Work closely with Skedulo Product Management to champion customer-requested features while continually supporting the overall theme of making Skedulo the forefront of innovation in the deskless productivity market.
• Be a leader in the solution architecture team.
• Mentor other solution architects in all aspects of their role, including design, architecture and professional skills
• Have a mentality to create a select number of white papers/ thought leadership articles and blog posts outlining the Product (feature) details.
• Support the Project Delivery team as they execute the build, test, train and deploy projects when they have architectural questions or the customer changes their requirements. Point for help needed to ensure that the project's non-functional requirements are met.

Minimum Qualifications

• Must have at least a Bachelor's degree in Engineering, Information Management, Computer Science, Software Engineering or a related field.
• Must have at least 10 years of prior work experience as a Solution Architect in a complex environment such as a software vendor with a professional services team
• Must have at least 13-15 years of project delivery experience and significant pre-sales experience leveraging presentation skills and the ability to demonstrate solutions.
• Must have excellent written and spoken English communication skills

Desired Skills/Experience

• A proven ability to learn new products, develop technical knowledge and apply new skills in a fast-paced environment
• Prior experience working in a strong, teamwork-focused environment
• Excellent knowledge of one cloud technology area: Azure, AWS or GCP
• Good knowledge of web services and integration
• Experience delivering high-quality design solutions in a pre-sales environment
• Security / Permissions Design experience
• Force.com / Sales Cloud / Service Cloud / Visualforce design experience
• Experience delivering High-quality wireframes and mockups.

Additional Requirements

• This position will require no more than 20% travel at times as set forth by the Company.
• Must have a valid US work visa upon hire; sponsorship is not available.

Benefits

Global Offerings

• Competitive Salary Package
• New Hire Stock Options
• Employee Referral Bonus Program
• 3 Paid Volunteer Days per year
• A generous budget to spend on setting up your home office or WFH station
• 100% employer paid access to Udemy (Learning & Development)
• Paid Parental Leave for both carers (12 weeks)

United States Specific Offerings

• Competitive Healthcare Benefits (Dental, Vision, Medical)
• Voluntary STD and Life Insurance Plans
• 401k - 4% Company Match
• 7 paid sick leave days per year

• 20 paid personal leave days per year
• 10 paid public holiday days per year