Emergency Services Administrative Technician

Emergency Services Administrative Technician

Johnston County Emergency Services has an immediate opening for an Emergency Services Administrative Technician in the Fire Marshal Division. An employee in this class performs a variety of technical and administrative duties to support emergency services staff, employees, and the public in various areas. Employees work independently to ensure certain activities such as information processing, and special assignments are completed in a timely manner. Administrative duties are considered at a high level which require tact and discretion in handling sensitive or confidential matters and information. Work requires a broad knowledge of departmental and county wide operations. Precedent setting situations are referred to higher level supervisors. Knowledge of the county and related functions are needed. Sound judgment is required in performing tasks. Work is performed under the supervision of an emergency services division or section chief/supervisor, and evaluated through observation and the quality and effectiveness of work completed.

Final candidates subject to pre-employment drug screen and background check (includes criminal and motor vehicle records).

*Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.

Duties and Responsibilities

• Provides EOC staff support and WebEOC basic technical support for all emergency positions staffing the EOC.
• Processes grants and maintains documentation to include providing quarterly report, provides logistical and administrative support for emergency management field response activities when conditions warrant to include updating the call-down list of EOC staff, planning EOC set-up and break-down.
• Coordinates document preparation and distribution by choosing appropriate forms and formats.
• Composes correspondence, charts, memoranda, forms and minutes.
• Processes purchase orders and invoices, performs reconcilements of various systems.
• Serves as the Liaison to contracted billing companies to ensure proper paperwork is being submitted in a timely manner.
• Performs the administrative operations of EMS audit of the electronic patient care report (ePCR) demographics.
• Verifies there is a matching ePCR for all dispatched calls in the EMS system.
• Performs the import reconciliation for the contracted billing company and advances patient information.
• Performs complex scheduling for EMS field personnel utilizing an electronic scheduling system.
• Tracks and reports payroll data.
• Responsible for answering phones and assisting with difficult or sensitive customer inquiries or problems, responds to inquiries from employees and the public.
• Reviews and verifies records and reports for correct information; processes documents based on review and verification; files and retrieves materials based on limited information and performs periodic follow-up activities.
• Coordinates office records by interpreting retention policies and maintaining files.
• Orders office supplies and equipment.
• Collaborates with county staff, local and state agencies, organizations and the public.
• Processes payroll and personnel actions.

Knowledge, Skills and Abilities

• Thorough knowledge of office practices and procedures.
• Working knowledge of County government departments and personnel.
• Working knowledge of administrative support duties and tasks.
• Considerable knowledge of office software and applications to the administrative environment.
• Ability to exercise judgment and discretion in applying and interpreting policies and procedures.
• Ability to set work priorities, organize duties and tasks to meet time schedules.
• Ability to gather and give basic information and instructions on departmental programs based on inquiries.
• Ability to communicate effectively in person, by telephone and in writing.
• Ability to be tactful and courteous.
• Ability to gather and compile materials from a variety of sources; and carry out oral and written instructions as directed.
• Ability to record and compile information and balance figures based on general instructions.
• Ability to arrange and place records, reports and files into proper sequence.
• Ability to establish and maintain effective working relationships with other employees, supervisors and the general public.

Desired Education and Experience

Graduation from a community college with an associate degree in business or accounting and one year of administrative or office management experience; or an equivalent combination of education and experience.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information:

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit

*This description applies to benefits eligible positions.