Deployment Coordinator Supervisor

Company Overview

Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas. These include airborne ISR, electronic warfare, secure communications, aerial refueling, special air missions, aerial firefighting, and advanced simulation. We own the whole stack: designing, building, and operating turnkey capabilities that give our partners decisive, asymmetric advantage against rapidly evolving threats.

Our operating model is built around three interlocking pillars. The Support Groups provide a global shared-service – spanning people, finance, platform, operations, legal, and engagement. This frees up our Core Groups, who develop and own mission capabilities end-to-end, to focus entirely on delivery. The Market Groups apply a regional lens, ensuring that our agile and adaptable capabilities remain aligned to the wicked problems that matter most to our partners across the Americas, EMEA, and Asia-Pacific.

At the heart of our model is a simple but powerful idea: be a true partner with skin in the game. Our partners need effects, not just equipment. By owning the full stack – from the lab to the field – we are able to drive a continuous cycle of innovation that keeps our partners ahead. It's a fast-moving, intellectually demanding environment where talented people are given real responsibility, work on problems that matter, and contribute to an enterprise that is growing quickly and deliberately.

Headquartered in Washington, DC, with facilities across the United States, the United Kingdom, as well as Continental Europe and Asia-Pacific.

Position Summary

We are seeking a Deployment Coordinator Supervisor (DCS). This role leads a team of Deployment Coordinators and serves as the senior administrative and operational authority for deployment readiness, travel execution, and compliance across assigned personnel.

The DCS ensures all personnel are prepared to deploy on time, that travel and expense activities meet contract and Department of Defense requirements, and that deployment coordination processes are executed consistently and at scale. The role is responsible for workload management, escalation handling, process standardization, and cross functional alignment.

The work requires a high degree of adaptability and flexibility to support a rapidly changing operational environment. The DCS will oversee team use of systems such as Microsoft Dynamics 365 (D365 or ABACUS), Concur, Monday.com, SharePoint and the Synchronized Pre deployment Operational Tracker (SPOT). Strong leadership, attention to detail, and the ability to influence across functions are essential.

What You'll Do

• Supervise, coach, and develop Deployment Coordinators across multiple sites; assign/prioritize workload and monitor output, quality, and responsiveness
• Establish performance expectations; run performance reviews; support hiring, onboarding, and training; serve as escalation point for complex/high-impact issues
• Oversee deployment coordination execution end-to-end (personnel/files); validate accuracy, completeness, and compliance; standardize workflows across timekeeping, expenses, and travel
• Monitor service levels and operational metrics (response times, submission deadlines, compliance); identify gaps and drive corrective actions
• Lead timecard oversight in D365, including review cadence, missing timesheet enforcement, correction routing, trend identification, and process improvements
• Manage expense reporting oversight to ensure timely, accurate submissions and contract compliance (receipts, categorization, escalations resolution)
• Oversee travel authorization preparation and booking coordination, ensuring JTR/contract compliance, timely approvals, and resolution of approval bottlenecks
• Ensure deployment readiness completion (Theater Entry Requirements, SPOT entries, Letters of Authorization, renewal tracking), validate readiness prior to deployment, and manage schedule risks
• Oversee onboarding/offboarding execution (system engagement within 24 hours, training coverage, termination/deactivation processes, final submissions) and improve readiness timelines
• Own systems/data governance (Teams/SharePoint/Monday/D365/Concur/SPOT, trackers, audits, troubleshooting) and coordinate cross-functionally with Site Ops, Finance, People, and Travel partners to resolve issues and implement standard operating procedures

What You Bring

• Program Operations / Admin Leadership: 5–7 years of experience supporting program operations and/or administrative leadership, including managing travel, expenses, and program administration in government or complex corporate environments with demonstrated team leadership responsibilities
• DoD Travel & Per Diem Compliance: Working knowledge of DoD travel regulations, with strong familiarity with Joint Travel Regulations (JTR) and government per diem rules; able to ensure compliance at scale
• Systems & Tools Expertise: Advanced proficiency in Microsoft Office Suite and collaboration tools (e.g., Teams, SharePoint, OneDrive). Experience with enterprise platforms such as Microsoft Dynamics 365 or ABACUS, plus Concur, and ability to drive adoption of Monday.com and SPOT across the team
• Leadership, Prioritization, and Operational Discipline: Proven ability to manage multiple priorities, lead teams effectively, and maintain high operational standards across high-volume workflows
• Communication, Training, and Stakeholder Influence: Strong written and verbal communication skills; ability to train and guide stakeholders at multiple organizational levels and influence outcomes
• Attention to Detail & Data Quality: Demonstrated ability to enforce rigorous standards for accuracy, compliance, and documentation quality
• Adaptability in Dynamic Environments: Ability to lead through shifting priorities, evolving deployment requirements, and time-sensitive operational needs
• The following are preferred qualifications:
  • Experience supporting Department of Defense or government contracts, including knowledge of Fly America Act requirements and contract specific travel guidelines
  • Familiarity with SPOT and the Letter of Authorization process
  • Experience leading deployment readiness or operational coordination teams
  • Experience implementing process improvements or operational standardization initiatives
  • Experience using Monday.com or similar project management tools at scale

Benefits

• Comprehensive medical plan options
• HSA/FSA accounts
• Dental and vision coverage
• 6% employer 401(k) match
• Fully paid parental leave for all new parents
• Generous PTO
• Life and disability insurance
• Long-term and Short-term disability coverage
• AD&D Coverage
• Pet Insurance
• Employee Assistance Program
• Subsided gym membership / plans through Wellhub

AAP/EEO Statement

This Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Position Type and Expected Hours of Work

This is a full-time exempt position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require.

Work Environment

This job operates in an office setting.

Travel

This role requires occasional travel, approximately 10%

Base Pay Range

The compensation range shown below is a good faith estimate and reflects the expected base pay for this position upon hire. This is just one component of Metrea's overall approach to total rewards and final compensation decisions, including the ultimate salary or hourly rate agreed upon, may vary depending on factors such as job location, job-specific knowledge, skills, experience, and the overall negotiated compensation package. Eligible full-time employees also receive a comprehensive benefits package designed to support their health, wellbeing, and long-term success.

Pay Range

$68,000—$85,000 USD

Our Firmware

At Metrea, our single core value is Rooted in Humility, and our four cornerstone attributes are Entrepreneurial, Systematic, Discerning, and Over-Deliver. These form what we call our Teammate Firmware. Just like technical firmware connects software and hardware, our Firmware is the constant interface between our mission and our people. It defines how we show up, how we work together, and how we solve complex problems.

Our team Firmware creates a web-like, hyper-collaborative, dynamically hierarchical way of working that helps us adapt quickly, communicate openly, and distribute decision-making to where expertise actually lives. It enables groups to self-organize around hard problems, shift fluidly as priorities evolve, and operate with the trust, curiosity, and discipline required in a complex mission space. This foundation allows us to deliver elegant, effective solutions and uphold our purpose: protecting our precious inheritance.