Shift Leader

Shift Leader OpportunityWe are looking for shift leaders to join the {{brand_name}} team! Shift leaders play a key role in supporting daily operations, coaching team members, and delivering an excellent guest experience. They set goals, assign tasks, and motivate the crew, celebrating wins and providing feedback in real time.ResponsibilitiesTeam LeadershipSupport a respectful, positive team environmentCommunicate shift priorities, goals, and results with the teamHelp train new team members and provide ongoing coachingMotivate and guide crew members to perform at their bestOperational ExcellenceCreate and maintain a guest-first cultureResolve guest issues quickly and professionallyEnsure brand standards, systems, and procedures are followedMaintain a safe, secure, and clean work environment by enforcing safety, food safety, and sanitation practicesProfitability & ResultsSupport sales goals and help drive resultsExecute operational standards and promotional initiativesManage cash handling accurately during your shiftEnsure products are prepared and served according to standardsSkills and QualificationsPrevious restaurant, retail, or supervisory experience preferredStrong communication and leadership skillsBasic math, writing, and computer skillsAt least 18 years of age (where applicable)High school diploma or equivalent preferredCompetenciesFocus on GuestsExceeds guest expectations with urgency and careSeeks ways to improve the guest experienceResolves concerns using recommended guest recovery practicesPassion for ResultsSets and maintains high standards for self and othersConsistently meets or exceeds goalsContributes to overall team performanceProblem Solving & Decision MakingIdentifies issues and works to resolve them quicklyUses available information to make sound decisionsInvolves others when appropriateTeam Relationships & IntegrityBuilds strong, respectful relationships with team membersDemonstrates honesty and follows through on commitmentsLeads by example and supports a positive team cultureCompany IntroductionFounded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.