Xfinity Retail Service Associate

Job Summary Responsible for supporting the store team so that a best‑in‑class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back‑of‑house spaces and ensures excited customers who come back to learn more. Works on straightforward tasks using established procedures. Core Responsibilities Provide strong understanding and enthusiasm for technology, especially company products and services, acting as a go‑to resource for the store team in the front and back of the store. Continuously scan the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean and functioning; report exceptions to leadership. Greet customers during peak times, ensure they are connected to a sales consultant promptly, and prepare to demonstrate company technology to new customers. Frequently check and inspect the back of the store for cleanliness, security and appropriately placed inventory. Assist with receiving inventory and properly stocking the back‑of‑house to store standards. Help leadership conduct the weekly cycle‑count process and identify opportunities to improve the store count process. Apply knowledge of current processes and procedures and suggest improvements that enhance the customer and/or store experience. Adjust and adapt to store‑management priorities and direction while maintaining professionalism and integrity. Additional Duties Carry and lift up to 25‑pound boxes, stand and move about the store constantly. Maintain regular, consistent, and punctual attendance. Work nights, weekends, variable schedules, and overtime as necessary. Employees at All Levels Are Expected To: Understand and apply Operating Principles as guidelines for job performance. Own the customer experience—think and act to put customers first, provide seamless digital options at every touchpoint, and make them promoters of our products and services. Know the products—be enthusiastic learners, users, and advocates of the company’s technology and digital tools. Win as a team—work collaboratively and remain open to new ideas. Participate in the Net Promoter System—join huddles, make callbacks, and help elevate opportunities to improve customer service. Drive results and growth, support a culture of inclusion, and do what is right for customers, investors, and communities. Skills Communication Customer‑Focused Professional Integrity Resilience Self‑Motivation Teamwork Workplace Organization Compensation & Benefits Base Pay: $15.00 per hour. Sales positions may be eligible for commissions; non‑sales positions may be eligible for bonuses. Comcast provides best‑in‑class benefits to eligible employees. Education HighSchool Diploma or GED (Required). Certifications None specified. Relevant Work Experience 0–2Years preferred. EEO Statement Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr