Insurance Verification Coordinator

Insurance Verification Coordinator

At PRC-Saltillo, we create technology that gives individuals a voice. Before that technology can make a difference, customers need a smooth and accurate path through the insurance verification process. We're looking for a detail-oriented and customer-focused Insurance Verification Coordinator to help ensure customers understand their coverage and benefits for speech-generating devices and related accessories.

In this role, you'll work directly with insurance providers, customers, and internal teams to verify benefits, calculate patient responsibility, and support timely access to life-changing communication solutions. If you enjoy problem-solving, helping customers navigate insurance processes, and making a meaningful impact, we'd love to hear from you!

Why You'll Love Working Here

• Mission-Driven Work: Help individuals gain access to communication technology that can change lives.
• Customer Impact: Play a key role in helping customers understand their insurance benefits and financial responsibility.
• Collaborative Environment: Partner with sales, customer service, and insurance providers to support a seamless customer experience.
• Growth Opportunities: Expand your knowledge of insurance processes, durable medical equipment (DME), and healthcare reimbursement practices.

Duties and Responsibilities

• Verify insurance coverage, benefits, deductibles, co-pays, co-insurance, and benefit limits for customers
• Communicate with insurance providers through online portals, phone calls, and third-party systems to obtain accurate benefit information
• Calculate and communicate estimated out-of-pocket costs to customers
• Document and maintain accurate benefit information within company systems
• Collaborate with internal teams to support timely and accurate processing of benefit verifications
• Resolve benefit verification discrepancies while maintaining HIPAA compliance and confidentiality

Education and Experience

• High school diploma or equivalent required
• Previous experience in insurance verification, medical billing, healthcare administration, or a related field is strongly preferred.

Required Skills & Abilities

• Strong attention to detail and organizational skills
• Excellent customer service, communication, and interpersonal skills
• Ability to work independently while collaborating effectively with a team
• Proficiency with computer systems and data entry applications
• Knowledge of insurance terminology, benefit verification processes, and medical coding preferred
• Ability to manage multiple priorities while maintaining accuracy and confidentiality