Bilingual Quality Assurance & Customer Experience Lead

ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company, seeks a candidate to monitor customer interactions and provide actionable insights to enhance overall customer experience. This role involves training agents, analyzing feedback, and implementing process improvements based on data analysis. The ideal candidate will have over 8 years of experience in call centers and demonstrate exceptional analytical and problem-solving skills. Qualifications include an Associate’s Degree or equivalent experience, and proficiency in call center monitoring software. #J-18808-Ljbffr

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Bilingual Quality Assurance & Customer Experience Lead in Des Moines, IA vacancy

Customer Experience Leader (Operations In-Training)
$22 - $24 per hour
...Customer Experience Leader (Operations In-Training) Des Moines, IA Ready to build a high-energy career where every day is different? Join our... ...attitude and outstanding service. Drive and Load Trucks Safely: Lead, train, and motivate a team of drivers and crew members on...
Suggested
Hourly pay
Full time
Local area
Shift work
Weekend work
Weekday work
1-800-GOT-JUNK?
Des Moines, IA
4 hours ago
Customer Service Delivery Leader
$90k - $100k
...Customer Service Delivery Leader Req number... ...! If you have experience directing and coordinating... ...service delivery quality, and client... ...Service Delivery Leader leads by example, builds... ...call quality assurance programs including... ...certification a plus Bilingual (English/Spanish)...
Bilingual
Full time
Work at office
Local area
Remote work
Worldwide
Shift work
CAI
Des Moines, IA
3 days ago
Bilingual Client Services Specialist
...cleaning services. Requirements Previous customer service experience, problem solving and communication.... ...adult authorized to work in the U.S. Bilingual (English/Spanish) a plus Job Duties... ...tasks as assigned. Inspect buildings for quality control of janitorial services....
Bilingual
Full time
Work at office
ServiceMaster Green
Urbandale, IA
3 days ago
Quality Control Manager
...Position Summary The Quality Control Manager is responsible... .... This role leads product inspection, testing... ...of 5–7 years of experience in a manufacturing environment... ...safety certification Bilingual communication skills (... ...up to 5% of travel to customers or conferences. Why...
Bilingual
Full time
Flexible hours
Red Boot Beverage
Des Moines, IA
4 days ago
Polysom Tech-FT-SIGN ON BONUS AVAILABLE
...approach to healthcare and quality outcomes earned a... ...Committee for Quality Assurance, the highest achievable... ...educational program leading to a certificate or associate... ...or equivalent experience and documented proficiency... ...testing. Bilingual**Work Shift**6:30p-7a...
Bilingual
Relocation package
Shift work
Broadlawns Medical Center
Des Moines, IA
3 days ago
Community Branch Manager
...relationships using a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. **... ...policy.* Ensures operational efficiency, compliance, and quality standards are met.* Stays up to date on regulation changes...
First Interstate
West Des Moines, IA
4 hours ago
Director of Customer Service
$135k - $180k
...into a role where you’ll shape the heart of the customer experience at Marvin. As the Director of Customer Service, you’ll lead the talented team responsible for supporting... ...North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows...
Temporary work
Relocation
Relocation package
Marvin
Des Moines, IA
1 day ago
Assistant Community Manager
...Community Manager The Annex Group is seeking an Assistant Community Manager. If you are searching for experience with an organization who operates with a customer first approach, are passionate about our mission and take pride in making a difference in the lives of...
Full time
The Annex Group
Des Moines, IA
1 day ago
Assistant Community Manager
$19 per hour
...OVERVIEW: The Annex Group is seeking an Assistant Community Manager. If you are searching for experience with an organization who operates with a customer first approach, are passionate about our mission and take pride in making a difference in the lives of...
Hourly pay
Full time
The Annex Management Group LLC
Des Moines, IA
15 hours ago
Bilingual Tier 1 Service Desk Representative
...What is the position? The Bilingual Tier 1 Service Desk Representative plays a significant... ...NSHD. As a Tier 1 SDR, you will assist customers by answering questions, assisting them... ...diploma or GED. Customer Service experience - 2 or more years Must be a US Citizen...
Bilingual
Contract work
Remote work
Shift work
ASM Research, An Accenture Federal Services Company
Des Moines, IA
2 days ago
Part-time Customer Service Representative
$17 per hour
...Mom’s Meals, the leading national provider of refrigerated home-delivered... ...join our team as Part-time Customer Service Representatives. In... ...$17.00/hour ($18.00/hour for bilingual representatives). This is... ...rushed Required Skills & Experience ~ High school degree or GED...
Bilingual
Full time
Part time
Casual work
Monday to Friday
Mom's Meals
Ankeny, IA
4 days ago
Quality Coordinator Midwest
...excellence, safety, and customer satisfaction has... ...reputation for delivering top-quality projects on time and... ...& Communication Lead and coordinate quality... ...Education & Experience Degree or coursework... ...Additional Requirements Bilingual (English/Spanish)...
Bilingual
For subcontractor
Local area
Relocation
Sure Steel, Inc.
West Des Moines, IA
15 hours ago
Part-Time Customer Service Manager Lead & Grow
$16 - $17 per hour
...Hobby Lobby in Des Moines is seeking a Customer Service Manager to join their management team. Responsibilities include managing front-end operations, assisting customers, and ensuring excellent customer service. The part-time position offers a starting pay range of $...
Hourly pay
Part time
Hobby Lobby
Des Moines, IA
3 days ago
Customer Service Representative
...Position Purpose: The Customer Service Representative ensures customer satisfaction through effective... ...company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach. Direct Manager Direct Reports...
Bilingual
Bi-weekly pay
Weekly pay
Contract work
Temporary work
Work experience placement
Work at office
Local area
Flexible hours
SRS Distribution
Des Moines, IA
3 days ago
Customer Service Lead (SDL Leadership)
$67.9k - $180k
...Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support... ..., or related field (or equivalent experience). ~7+ years of experience in IT...
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Des Moines, IA
3 days ago
Talent Acquisition Manager - Hourly Craft Recruitment
...an excellent candidate experience? EPI Power is hiring a... .... The TA Manager will lead a team of high-volume... ...attracting/hiring high-quality talent in alignment... ...their team Excellent customer service skills to provide... ...communication skills Bilingual in English and Spanish...
Bilingual
Hourly pay
Temporary work
For contractors
Work at office
Remote work
2 days per week
EPI Power
Des Moines, IA
3 days ago
Remote Lead Financial Analyst - AI Trainer ($50-$60 per hour)
$50 - $60 per hour
...DataAnnotation is committed to creating high-quality AI. Join our team to help train the next... ...degrees (MBA+) and professional experience to use their expertise to help shape how... ...Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient...
Bilingual
Hourly pay
Contract work
Work experience placement
Remote work
Flexible hours
Data Annotation
Urbandale, IA
a month ago
Senior Customer Support Operations Lead
...Moines, Iowa is seeking a Supervisor for Customer Support Services. You'll be responsible... ...for overseeing operations, ensuring high-quality service delivery, and enhancing customer... ...customer service along with management experience. Strong communication and problem-solving...
ASM Research, An Accenture Federal Services Company
Des Moines, IA
3 days ago
Remote Bilingual Occupational Therapist (Spanish) Teletherapy
$60 per hour
All Care Therapies is seeking a part-time Remote Occupational Therapist (OT) who is bilingual in Spanish to provide teletherapy services to patients. Candidates must have a Master's degree in Occupational Therapy and an active California state license. Responsibilities...
Bilingual
Hourly pay
Part time
Remote work
All Care Therapies
Des Moines, IA
3 days ago
Bilingual Safety Onboarding Specialist
$65k
...A leading grading and utility company in Des Moines, Iowa, seeks a bilingual Safety Onboarding Coordinator. This hybrid role focuses on delivering engaging safety orientations... .... Candidates should have at least 3 years of experience in safety within the construction industry....
Bilingual
McAninch Corp.
Des Moines, IA
4 days ago
Customer Care Coordinator
$14 per hour
...the ability to deftly handle the unexpected are essential qualities to bring to the position. The ideal candidate will be competent... ...Familiarity with office management procedures Prior customer service experience is beneficial Proficient computer skills, including...
Part time
Work at office
Flexible hours
College Hunks Hauling Junk & Moving
Clive, IA
15 hours ago
Food Safety & Quality Assurance Leader
...Hy-Vee is seeking a Food Protection/Quality Assurance Manager for its Beverage Manufacturing facility... ...environment. The ideal candidate will lead daily operations, compliance... ...team. A background in food science and experience with regulatory standards is essential,...
Hy-Vee
Ankeny, IA
4 days ago
Bilingual Multichannel Support Supervisor
$61k - $62.2k
...Accenture Federal Services Company, is seeking a Supervisor (Bilingual) to oversee Customer Support Services. This role entails directing staff in... ...ideal candidate requires a Bachelor’s degree, relevant experience, and bilingual proficiency in English and Spanish. The position...
Bilingual
ASM Research, An Accenture Federal Services Company
Des Moines, IA
22 hours ago
Metro Kids Enrichment Leader - Capitol View
$15.74 per hour
...Associate’s Degree, 2 years of experience in a child care setting, 15... ...with school-age children. Bilingual Skills, Knowledge, and Abilities... ...Functions Administer quality Metro Kids programming while... ...communications with parents and customers while providing exemplary...
Bilingual
Hourly pay
Full time
Work at office
Night shift
Young World Physical Education
Des Moines, IA
3 days ago
Imaging Department Lead - Evening Shift
...seeks a skilled Radiologic Technologist to lead the Diagnostic Imaging Department. This... ..., performance evaluation, and quality assurance within a team-oriented environment. Candidates... ...an AMA-approved degree, relevant experience, and a Registered Radiologic Technologist...
Full time
Afternoon shift
MercyOne
Des Moines, IA
3 days ago
Work from home - Customer Service Representative
...Overview We are seeking a Customer Service Representative to... ...a positive and professional experience across email, chat, and phone... ...overall experience and service quality Work closely with internal... ...or customer success roles Bilingual abilities (a plus, not...
Bilingual
Remote job
Work from home
Flexible hours
Zephyra co
Des Moines, IA
5 days ago
Chairside Dental Assistant & Sterilization Specialist
...procedures, maintaining equipment, and upholding infection control protocols. Strong communication and computer skills are essential, with bilingual candidates preferred. This role offers the opportunity to work directly with patients and dental professionals in a dynamic...
Bilingual
Dental Connections
Des Moines, IA
3 days ago
Automotive Parts Specialist Bilingual Customer & Service Expert
...Specialist to deliver exceptional service to retail and installer customers. This role involves assisting store management, addressing... ...multitask and provide professional service, with a preference for bilingual candidates. The position also offers competitive compensation...
Bilingual
O'Reilly Automotive Stores, Inc.
Clive, IA
3 days ago
Manager - Payment and Customer Svc. - (Full-Time )
...oversight of the patient financial experience including customer service, payment posting and payment... ...all Central Billing Office processes. Lead process‑improvement initiatives to... ...new hires and existing staff. Oversee quality‑assurance reviews to ensure compliance with...
Full time
Work experience placement
Work at office
Afternoon shift
Early shift
The Iowa Clinic
West Des Moines, IA
4 days ago
Bartender
...come to work each day Qualifications Ability to amaze guests with your exceptional beer knowledge Two years of related experience preferred Demonstrated time management excellence High school education or higher preferred Bilingual preferred...
Bilingual
BBQ Holdings, Inc.
West Des Moines, IA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Bilingual Quality Assurance & Customer Experience Lead. Be the first to apply!