Testing Center Coordinator

Job Title: Testing Center Coordinator

Job Status: .75 FTE, Full-time, Exempt

Summary

The Testing Center Coordinator manages the daily operations of the Testing Center, ensuring that students with approved testing accommodations receive equitable access to assessments in accordance with university policies, accessibility standards, and applicable disability laws. This position serves as the primary liaison among students, faculty, and Disability Services staff to coordinate accommodated testing services.

In addition, the Testing Center Coordinator oversees the administration and proctoring of make-up assessments for all Calvin University students, working closely with faculty members to ensure secure, efficient, and professional testing services. The coordinator is responsible for maintaining testing integrity, confidentiality, and compliance while creating a supportive, student-centered environment.

The position also provides leadership for the testing center's student staff, including recruiting, hiring, training, scheduling, supervising, and evaluating student proctors.

Testing Center Administration

• Coordinate and administer exams for students approved for testing accommodations through Disability Services and make-up exams for the university.
• Schedule exams and manage testing center reservations, resources, and space utilization.
• Maintain secure handling, storage, distribution, and return of examinations.
• Monitor testing environments to ensure compliance with university policies and academic integrity standards.
• Maintain accurate records of testing appointments, accommodations provided, and testing center utilization.
• Troubleshoot testing-related issues and implement solutions that support student access and operational efficiency.

Faculty and Student Coordination

• Serve as the primary contact for faculty regarding accommodated testing procedures and policies.
• Communicate with professors to obtain testing materials, instructions, and return procedures.
• Assist students in scheduling accommodated examinations and understanding testing center expectations.
• Provide timely and professional communication to students, faculty, and staff regarding testing services.
• Educate faculty and students about testing center procedures, accommodation implementation, and testing protocols.

Testing Center Operations and Student Staff Supervision

• Recruit, hire, onboard, train, schedule, and supervise student testing center proctors.
• Develop and maintain training materials and operational procedures for student staff.
• Train proctors on accommodation implementation, testing procedures, confidentiality requirements, customer service expectations, and academic integrity standards.
• Manage student employee scheduling to ensure adequate staffing during peak testing periods and university exam cycles.
• Monitor proctor performance and ensure consistent adherence to testing center policies and procedures.

Compliance and Accessibility

• Support university compliance with applicable disability laws and regulations.
• Maintain confidentiality of student disability information and educational records in accordance with FERPA and university policies.
• Collaborate with Disability Services staff to promote inclusive and accessible learning environments.
• Stay informed regarding best practices in disability accommodations, testing administration, accessibility services, and higher education compliance.
• Assist in the assessment and continuous improvement of testing center services and processes.

Required Qualifications

• Bachelor's degree required.
• Experience in higher education, student services, disability services, testing administration, academic support, or a related field.
• Strong organizational and project management skills with exceptional attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to exercise sound judgment and maintain confidentiality of sensitive information.
• Proficiency with Microsoft Office and technology systems used for scheduling, recordkeeping, and communication.
• Ability to work collaboratively with diverse populations, including students, faculty, and staff.

Preferred Qualifications

• Experience working with students with disabilities in a higher education setting.
• Experience administering examinations in a higher education, disability services, academic support, or testing center environment.
• Experience hiring, training, supervising, and evaluating student employees or part-time staff.
• Knowledge of FERPA, academic integrity practices, and higher education compliance requirements.

Knowledge, Skills, and Abilities

• Strong commitment to student success and equitable access to education.
• Excellent organizational, problem-solving, and decision-making skills.
• Ability to build positive working relationships with students, faculty, and staff.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Strong attention to detail and ability to maintain accurate records.
• Ability to manage confidential information with professionalism and discretion.
• Commitment to diversity, equity, inclusion, accessibility, and belonging.

FAITH and EDUCATIONAL COMMITMENT

1. Commitment to the educational mission of Calvin as a Christian liberal arts University affiliated with the Christian Reformed Church.

2. A commitment to the Christian faith and to the integration of faith, learning, and student development.

DIVERSITY COMMITMENT

Demonstrated awareness and commitment to effectively establishing relationships and positive communication across multiple dimensions of diversity including, but not limited to, race, gender, physical limitations, class, or religious perspectives.