Junior Systems Administrator

Junior Systems Administrator
Department: IT Operations / Helpdesk

Position Overview
Seeking a Junior Systems Administrator to support daily IT operations within a fast-paced helpdesk environment. This role is responsible for troubleshooting technical issues, managing Microsoft cloud services, and supporting device deployment and identity management systems. The ideal candidate will have hands-on experience with Microsoft enterprise tools and a strong customer-service mindset.
Key Responsibilities

• Provide Level 1-2 helpdesk support for internal users by diagnosing and resolving hardware, software, and network-related issues.
• Escalate complex technical issues to senior systems administrators or specialized IT teams when they exceed standard support scope.
• Manage and administer Microsoft 365 services , including user provisioning, license assignments, mailbox management, and security settings.
• Support endpoint management through Microsoft Intune , including device compliance, policy deployment, and configuration profiles.
• Assist with Windows Autopilot device provisioning and lifecycle management for new employee onboarding.
• Maintain identity and access management using Microsoft Entra ID / Azure Active Directory, including account setup, permissions, and group policies.
• Document support requests, resolutions, and escalation procedures in the IT service management system.
• Assist with system updates, patch management, and general endpoint maintenance.
• Support IT onboarding/offboarding processes for employees and contractors.

Required Skills & Qualifications

• 1-3 years of experience in IT support, helpdesk, or systems administration .
• Experience managing Microsoft 365 (Office 365) environments.
• Familiarity with Microsoft Intune and Windows Autopilot device management.
• Understanding of identity management systems such as Microsoft Entra ID / Azure AD.
• Knowledge of Windows operating systems, endpoint troubleshooting, and hardware support .
• Experience with ticketing systems and IT service workflows.
• Strong troubleshooting, communication, and documentation skills.

Preferred Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field .
• Microsoft certifications such as Microsoft 365 Fundamentals (MS-900) or Modern Desktop Administrator Associate .
• Experience in enterprise environments supporting large-scale device deployments .

Contract Details

• Contract position supporting IT operations.
• Work closely with senior IT staff to maintain system stability and support internal teams.
• Opportunity to gain hands-on experience with enterprise Microsoft cloud infrastructure.