Customer Service Representative (Remote)
The Claros Travels
Customer Service Representative (Remote)
Washington D.C., District of Columbia, United States
About the job Customer Service Representative (Remote)
About the Role
The Claros Travel is seeking a Customer Service Representative (Remote) to support clients throughout every stage of their trips journey. In this client-facing role, you will serve as a trusted point of contact—from the initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This position is ideal for someone who is detail-oriented, service-driven, and passionate about trips , hospitality, and delivering exceptional customer experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist clients with luxury and leisure trips bookings , including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations
- Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after their trips to ensure a positive travel experience
- Address client questions or concerns with empathy, professionalism, and a solutions-focused approach
- Maintain accurate records and update internal systems and booking platforms as required
Qualifications & Skills
- Excellent verbal and written communication skills
- Previous customer service experience (travel, hospitality, or service-related experience preferred)
- Strong organizational skills and attention to detail
- Comfortable using technology, booking systems, and digital communication tools
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
What We Offer
- 100% remote work environment
- Opportunities for professional growth within the company
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development
Vacancy posted more than 2 months ago
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