Licensed Team Lead (RN)

Inizio Engage Job OpportunityInizio Engage has a new exciting partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.This is your opportunity to join Inizio Engage and represent a top biotechnology company!What's in it for you?Competitive compensationExcellent benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotionsGenerous performance-driven Incentive Compensation packageCompetitive environment with company wide recognition, contests, and coveted awardsExceptional company cultureRecognized as a Top Workplace USA 2021Awarded a "Great Place to Work" award in 2022 and 2023Fortune Best Workplaces in Biopharma 2022What will you be doing?Will be required to divide time 50:50 between responsibilities of a VCE and as a Team Lead. This time division may vary depending on the program needsProvide intermediate service between Client Account Manager, Supervisor, or designee, and Call Center Communicators or Virtual Clinical EducatorsSupport Client Account Manager, Supervisor, or designee, or Program Leadership team in all project business goals and objectivesAssist with the delivery of training sessions as instructed by Supervisor and in cooperation with the Program Training Manager if applicableExamine inquiries, complaints, and escalations for programEscalate, in a timely manner, all system issues or delays that happen to the program leadershipAssist with call quality assurance; provide prompt feedback to call center communicatorsAssist the Program Leadership team with the collection of individual monthly program metricsAssist with the distribution and assimilation of all project information/directives to teamMaintain high quality and productivity standards for all client projects; follow project scripts and guidelinesHave effective organizational skills, including working on multiple projects at the same timeCompletes all required administrative tasks in a timely manner within the deadlines required for the program, and Inizio Engage. e.g. Some of these could include but are not limited to, daily computer updates, weekly summary of activity reports, emails, and time reporting.Return and maintain all company equipment and materials according to company instructionsMust protect patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)Adhere to all company and client policies, procedures and training requirementsMust be able to work independently to complete essential tasks with minimal direct supervision or oversightWhat do you need for this position?Current U.S. Healthcare professional license: RNMinimum of associate's degree; pursuing BA/BS preferred2+ years of successful experience training or supervising within a call center preferredHighly motivated individual with excellent interpersonal, communication, and leadership capabilitiesAbility to multitask while maintaining high attention to detail and accuracyProcess excellence and ability to problem solve and be proactiveMust possess the ability to train and motivate staff membersStrong working knowledge of Microsoft Office, client-specific applications, and database systemsRespiratory Disease state experience preferredAbility to join frequent meetings and calls without disruption or disconnectingAbout Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.