Customer Service Specialist

Customer Service Representative (CSR)TR Miller Heating, Cooling, Plumbing and Electrical is a fast-growing company built on trust, and integrity. We're more than a service provider – we're a team that genuinely cares about people. We are looking for a Customer Service Representative (CSR) who shares our commitment to customer satisfaction and views this opportunity not just as a job but as a long-term career. Our CSR's responsible for answering inbound calls, scheduling service appointments, resolving customer concerns, and delivering a 5-star customer experience. CSRs serve as trusted professionals who demonstrate empathy, efficiency, and a commitment to excellence in every interaction.Pay and Benefits:Pay: $40,000-$45,000/annually plus commissions (eligible for overtime over 40 hours/week)Schedule: Wednesday - Saturday 7:00am - 6:00pmWeekly PaychecksHealth InsuranceDental InsuranceVision InsuranceLife InsurancePet InsuranceMet LawShort-Term and Long-Term DisabilityEmployee Wellness10 days of Paid Time Off (PTO) per year, plus an additional 5 days after reaching 5 years with TR Miller7 paid holidaysRegular company events and outings throughout the yearPresident's Club – Annual all-expenses-paid trip for top performers + guestTuition Reimbursement401(k) plan with a 4% company matchA family. This is last on the list because it's the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You'll come to love our company outings and you'll build life-long friendships at TR Miller Heating, Cooling, and Plumbing.Job Responsibilities:Handle an average of 100 inbound calls per day, accurately capturing customer informationSchedule service appointments with technicians in a timely and efficient mannerGather and assess customer information to understand and address their needsResolve customer inquiries with empathy, professionalism, and a focus on first-call resolutionAccurately enter and maintain customer records in the CRM systemDocument call outcomes, service requests, and relevant customer notes promptly and thoroughlyParticipate in ongoing training sessions to support continuous learning and professional developmentPerform additional duties as assigned by the managerOther duties as assignedAbout Us:TR Miller Heating, Cooling, Plumbing, and Electrical has been serving Plainfield and the surrounding area since 2008. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel.If you want to be part of something bigger than just a job – make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about TR Miller Heating, Cooling, Plumbing, and Electrical by visiting TRMillerHeatingandCooling.com. When you're ready, please follow the directions to apply for this position.Requirements:1-2 years of customer service experience (call center or dispatch experience preferred)Excellent listening, problem-solving, and conflict resolution skillsAbility to multitask and remain calm under pressureHigh attention to detail and organizational skillsMust be able to remain in a stationary position (seated) for prolonged periodsFrequent use of computer, keyboard, and telephone headsetEveryone is required to submit a pre-employment background check prior to start date.TR Miller is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities so that they can perform the essential job functions unless doing so would impose an undue hardship on the operation of the business. TR Miller Heating, Cooling & Plumbing