Lead Operations Technician

Job Description

Job Description

Do you lead with Empathy, Passion, Integrity, and Commitment while keeping operations running smoothly and helping your team succeed every day? If YES, join us at HSS, where our E.P.I.C. core values guide everything we do.

As our Lead Operations Technician , you’ll be the go-to support for our Operations Manager and a hands-on leader across Delivery, Warehouse, and Biomedical Operations. From helping teammates succeed and keeping inventory organized to ensuring equipment is patient-ready and deliveries stay on track, you’ll play a vital role in helping HSS deliver seamless service where it matters most.

In This Role, You Will:

• Assist the Operations Manager in coordinating daily delivery, warehouse, and biomedical activities.
• Help assign and prioritize daily work based on staffing, delivery volume, patient needs, inventory availability, repair needs, and other operational priorities.
• Provide hands-on guidance, training, coaching, and support to delivery and warehouse team members.
• Identify workflow inefficiencies, staffing concerns, equipment shortages, safety issues, and service barriers; communicate findings and recommended solutions to the Operations Manager.
• Ensure appropriate operational coverage for deliveries, warehouse responsibilities, biomedical work, and on-call needs.
• Serve as backup for medical deliveries, pickups, equipment setups, emergency service requests, and on-call responsibilities.
• Deliver, pick up, install, set up, and troubleshoot Durable Medical Equipment (DME) in patient homes, facilities, and other customer locations.
• Educate patients, caregivers, and facility staff on the safe use, basic maintenance, and troubleshooting of medical equipment.
• Pull, inspect, stage, load, unload, clean, sanitize, and prepare medical equipment and supplies for delivery.
• Maintain a clean, safe, organized warehouse and biomedical work area in accordance with company policies, safety requirements, and infection-control expectations.
• Assist with inventory counts, equipment and supply organization, shortage identification, and inventory reporting.
• Assist with inspecting, testing, maintaining, troubleshooting, repairing, and completing preventative maintenance on medical equipment within the scope of training and authorization.
• Maintain accurate delivery documentation, equipment records, repair documentation, maintenance logs, and related paperwork by the end of each shift

What We're Looking For

• High school diploma or GED required.
• Valid state-issued driver’s license required with a clean driving record.
• Two or more years of experience in medical delivery, warehouse operations, DME, logistics, and/or a related operational field strongly preferred.
• Prior experience leading, training, or coordinating the work of others.
• Ability to frequently lift, push, pull, and carry items using proper lifting techniques.

Qualifications for Success

• A kind, professional, team-oriented attitude and the ability to lead by example.
• Ability to train, coach, guide, and support employees across functions.
• Strong mechanical aptitude and the ability to learn medical equipment setup, maintenance, troubleshooting, and repair.
• Strong organizational and problem-solving skills, with the ability to adapt priorities in a fast-paced environment.
• Proficiency using tablets, computers, inventory systems, delivery software, and electronic documentation tools.
• Attention to detail when completing delivery documentation, recording serial numbers, maintaining equipment records, and verifying patient-ready equipment.

What You Get - Benefits That Go Beyond the Basics

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
• Time to Recharge - Generous PTO, Vacation, and 9 Paid Holidays
• Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program 

Compensation

• $26.00 - $32.00 per hour

Shift

• Monday - Friday, 8:30am to 5:00pm

Location

• Albany, NY