General Manager

Company Description

Roanoke Hospitality is dedicated to delivering exceptional and innovative dining experiences across a variety of venues. With a focus on unparalleled service, we foster a welcoming and safe atmosphere for both guests and team members. By prioritizing teamwork, we aim to elevate each guest's visit while balancing the needs of our staff and business objectives. Our hospitality team is committed to attention to detail, genuine care, and strengthening our reputation one guest experience at a time. Our portfolio includes distinguished restaurants such as Roanoke, Grill on 21, La Bella, Mexican Radio, and La Bella on Rush.

Position: General Manager

Reports to: F&B Director

Location: Grill on 21

208 South LaSalle St. Chicago, IL 60604

Role Description

We are seeking an experienced General Manager to lead daily restaurant operations, staff development, guest satisfaction, and financial performance. This role oversees hiring, training, scheduling, budgeting, inventory, and service standards while ensuring compliance with company policies and safety regulations. The General Manager under the F&B Director and with the management team to maintain a high-quality guest experience, strong team culture, and efficient operations.

Qualifications

-3+ years of restaurant General Manager experience

-Strong leadership, communication, and organizational skills

-Experience managing budgets, labor, and P&L performance

-Proficient in Microsoft Office and restaurant systems

-Health/Sanitation and alcohol awareness certifications preferred

-Ability to work flexible hours in a fast-paced environment

Key Responsibilities

-Lead and support front- and back-of-house operations

-Hire, train, schedule, and develop staff and managers

-Ensure excellent guest service and respond to guest feedback

-Manage financial controls, labor, inventory, and daily sales reporting

-Maintain restaurant cleanliness, safety, and operational standards

-Communicate effectively with staff, vendors, and company leadership

Qualifications

• Strong team leadership and management skills, including the ability to inspire and supervise staff effectively
• Experience in financial management, including budgeting, cost control, and revenue optimization
• Proficiency in operational management and maintaining compliance with health and safety standards
• Exceptional interpersonal communication and conflict resolution skills for engaging with staff and guests
• Problem-solving abilities and a proactive approach to addressing challenges
• Experience in the hospitality or restaurant industry
• Bachelor’s degree in hospitality management, business, or related field is preferred but not required

Apply today and grow with Roanoke Hospitality!

Roanoke Hospitality is an Equal Opportunity Employer.