Customer Account Representative

Customer Account Representative

The Customer Account Representative is primarily responsible for engaging Vaupell's customer base and providing our clients with exceptional customer service support. The Customer Account Representative acts as the Voice of the Customer and drives the internal organization's behavior through the communication of customer needs and expectations.

Essential Duties and Responsibilities

• Acts effectively as a customer champion and advocate; understands and communicates current and future customer needs and expectations; establishes and maintains strong relationships at all levels with the customer.
• Proactively coordinates all aspects of an order to ensure that we exceed our customer's needs and expectations, including following up on special products, scheduling, and manufacturing details to avoid issues that may negatively impact the business success, and working cooperatively with interdepartmental peer groups.
• Establishes broad technical knowledge of all products including developing a deep understanding of our customers' maintenance operations and business systems.
• Liaises between our customers and manufacturing. Negotiates solutions and prioritizes orders with our customers and our manufacturing sites while managing overall cost.
• Develops plans that will meet the project requirements while accounting for obstacles that could impact the project's success.
• Coordinates with New Product Introduction (NPI) teams to ensure projects launch in a timely manner.
• Responsible for following all Vaupell policies and standard operating procedures and safety practices.
• Other duties as assigned

Job Qualifications/Requirements

• Associates degree and 6+ months related experience or equivalent education/experience.
• Experience in manufacturing preferred
• Requires strong problem-solving skills.
• Excellent verbal and written communication skills. Must have the ability to understand and support the inquiries from our customers with clear verbal and written communication.
• Must be able to work in a collaborative manner with engineering, manufacturing, production, vendors, customers, and managers.

Candidates must be a "US Person" (i.e. US Citizen or Permanent Resident) to ensure Vaupell's compliance with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations)

Environmental Condition

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes, airborne particles, and vibrations. The noise level in the work environment is usually moderate to occasionally loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• A = 20% or less of work time
• B= 20 to 60% of work time
• C = 60% or more of work time
• Blank = Not applicable

• Standing - A - Bending at waist - A
• Walking - A - Reaching below shoulder level - A
• Sitting - C - Reaching above shoulder level - A
• Lifting under 25 lbs. - A - Grasping - C
• Lifting 25 to 50 lbs. - A - Handling - C
• Lifting over 50 lbs. - A - Finger Dexterity - C
• Carrying under 25 lbs. - A - Feeling - C
• Carrying 25 to 50 lbs. - A - Eye-Hand coordination - C
• Carrying over 50 lbs. - A - Eye-Hand-Foot coordination - A
• Pushing under 25 lbs. - A - Hearing, ordinary - C
• Pushing 25 to 50 lbs. - A - Hearing, other (explain below)
• Pushing over 50 lbs. - A - Seeing – near vision acuity - C
• Climbing stairs - A - Seeing – far vision acuity - C
• Climbing ladders - Depth perception - B
• Balancing - Color perception - B
• Kneeling - Keyboarding - C
• Crawling - Pulling - C
• Turning/twisting - A - Other

Vaupell reserves the right to change, modify or add to the Essential Duties and Responsibilities of any position at any time.

Vaupell is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, belief and spirituality, gender, age, sexual orientation, gender identity or expression, ethnicity/national origin, pregnancy, genetic information, veteran or disability status.