Cloud Systems Administrator

Cloud Systems Administrator

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank – as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.

Richwood Bank has a comprehensive benefits package for full-time employees including, but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full time and part time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement, and tons of professional development opportunities!

The Cloud Systems Administrator is responsible for the administration, security, availability, and continuous improvement of the bank's cloud and hybrid technology environment. The position has primary responsibility for Microsoft 365, Azure, Microsoft Entra ID, Intune, and related cloud services while also supporting hybrid infrastructure, identity and access management, automation, data protection, backup, and disaster recovery.

The Cloud Systems Administrator works closely with Information Technology, Information Security, Compliance, business units, and technology partners to ensure systems are secure, resilient, appropriately governed, and aligned with the bank's operational, risk-management, and regulatory requirements. The position also identifies opportunities to automate administrative processes and improve the efficiency, consistency, security, and reliability of technology operations.

Richwood Bank prides itself on a unique culture and all team members should be active and engaged participants.

Essential Functions

Microsoft Cloud & Hybrid Infrastructure

• Administer and support Microsoft 365, Azure, Microsoft Entra ID, Exchange Online, SharePoint Online, Teams, Intune, and related Microsoft cloud services.
• Support hybrid infrastructure including Windows Server, Active Directory, DNS, VMware and/or Hyper-V, storage, networking, and associated infrastructure services.
• Monitor cloud and hybrid systems for availability, capacity, performance, configuration health, and operational issues.
• Administer backup, recovery, disaster recovery, and business continuity capabilities for assigned cloud and infrastructure services.
• Maintain accurate system documentation, configurations, diagrams, operating procedures, and recovery procedures.

Identity & Access Management

• Administer Microsoft Entra ID and Active Directory, including user and group administration, role-based access control, and access permissions.
• Implement and maintain multi-factor authentication, Conditional Access, single sign-on, privileged access controls, and secure authentication practices.
• Support joiner, mover, and leaver processes and ensure access is provisioned and removed in accordance with bank policy and least-privilege principles.
• Review privileged roles, service accounts, application identities, and access assignments for appropriate configuration and usage.

Endpoint & Cloud Management

• Administer Microsoft Intune and related endpoint management capabilities, including device enrollment, configuration profiles, compliance policies, application deployment, and mobile device management.
• Support integration between endpoint security, identity, Microsoft 365, and cloud services.
• Maintain secure baseline configurations and assist with remediation of configuration weaknesses and vulnerabilities.

Security, Compliance & Governance

• Implement and maintain cloud security controls including encryption, authentication, access controls, logging, monitoring, and secure configuration standards.
• Administer or support Microsoft Purview capabilities such as data loss prevention, retention, records management, information protection, and related data-governance controls.
• Support compliance with applicable banking regulatory guidance, cybersecurity frameworks, privacy requirements, and the bank's information security and risk-management policies.
• Work collaboratively with Information Security to investigate alerts, remediate vulnerabilities, support incident response, and improve security controls.
• Provide technical documentation, configuration evidence, reports, and other materials for audits, regulatory examinations, risk assessments, and compliance reviews.
• Support alignment with applicable FFIEC guidance, NIST Cybersecurity Framework practices, bank policies, and established configuration standards.

Automation & Continuous Improvement

• Identify opportunities to automate routine administrative processes using PowerShell, Microsoft Graph, Power Automate, APIs, and other available tools.
• Develop and maintain scripts, workflows, documentation, and operational procedures that improve efficiency, consistency, security, and auditability.
• Use automation and reporting to improve monitoring, account administration, configuration management, licensing, and operational support.
• Evaluate new Microsoft and cloud capabilities and recommend improvements that provide measurable business, security, or operational value.

Projects, Implementation & Change Management

• Plan, coordinate, test, document, and implement cloud and infrastructure projects, upgrades, migrations, and new technology solutions.
• Collaborate with business stakeholders, Information Security, vendors, and other IT team members to implement solutions that meet business and regulatory requirements.
• Follow established change-management processes and ensure appropriate testing, rollback planning, documentation, and communication.
• Provide technical training, knowledge transfer, and documentation for new or significantly changed systems.

Vendor, SaaS & Licensing Management

• Assist with administration and integration of enterprise SaaS platforms, including identity, SSO, provisioning, authentication, logging, and API integrations.
• Coordinate with technology vendors and service providers to resolve technical issues and ensure service expectations and SLAs are met.
• Monitor Microsoft and other cloud licensing, subscriptions, utilization, and configuration to support cost-effective use of technology.
• Participate in technical due diligence and vendor-risk activities for new or materially changed cloud services.

Support & Operations

• Provide advanced technical support and troubleshooting for Microsoft 365, cloud services, identity, endpoints, and hybrid infrastructure.
• Serve as an escalation resource for complex systems and cloud-related issues.
• Participate in rotational on-call responsibilities and after-hours support for critical incidents, maintenance, upgrades, and recovery activities.
• Collaborate across the IT team and contribute to cross-training and knowledge sharing.

Skills and Abilities

• Strong Microsoft 365 administration skills, including Exchange Online, SharePoint Online, Teams, and related services.
• Working knowledge of Azure, Microsoft Entra ID, Intune, Active Directory, hybrid identity, SSO, MFA, Conditional Access, and role-based access control.
• Experience supporting Windows Server and hybrid infrastructure; VMware and/or Hyper-V experience preferred.
• Experience with PowerShell or similar scripting and a willingness to develop automation using Microsoft Graph, Power Automate, APIs, or related tools.
• Understanding of cloud security, logging, monitoring, backup, disaster recovery, data protection, and secure configuration practices.
• Familiarity with Microsoft Purview, data loss prevention, retention, records management, or information protection is preferred.
• Working knowledge of networking fundamentals including DNS, TCP/IP, routing, firewalls, and secure remote connectivity.
• Familiarity with FFIEC guidance, NIST Cybersecurity Framework, audit practices, and technology risk management in regulated environments is preferred.
• Ability to manage multiple tasks, audits, and compliance reviews while maintaining a high level of accuracy.
• Ability to work collaboratively with various departments, including compliance, security, and operations.

Education

• Bachelor's degree in information technology, Computer Science, Cybersecurity, or a related field preferred, but not required.
• 3+ years of progressively responsible systems, Microsoft 365, cloud, or infrastructure administration experience.
• Hands-on experience administering Microsoft 365 and Microsoft cloud technologies.
• Experience in banking, financial services, or another highly regulated industry is preferred.

· Preferred Certifications

• Microsoft Certified: Azure Administrator Associate.
• Microsoft 365 Administrator or equivalent Microsoft 365 certification.
• Microsoft identity, endpoint, or security-focused certifications.
• Other relevant infrastructure, cloud, cybersecurity, or audit certifications are a plus

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Candidates are subject to background and credit checks. Employement is contingent upon results that meet company standards and applicable laws.