Veterinary Receptionist

B luePearl Specialty + Emergency Pet Hospital in Oak Creek, WI is hiring for Veterinary Receptionists! Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you. At BluePearl Specialty + Emergency Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients. As a Veterinary Receptionist: Greet and make friendly eye contact every time the hospital entry door opens to offer the individual warm and professional acknowledgment. Offer a friendly smile, strong eye contact and an approachable demeanor. Be a compassionate listener. Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand. Assess immediately upon arrival each client's needs, as well as the pet's general condition. Determine whether an emergency arrival is a "stat" versus "standard" emergency. Respond to non-patient calls or visitors and connect them to the appropriate team member. Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment. Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner. Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process. Why BluePearl ? Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. Technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career. We understand the importance of continuous learning. We offer an annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. A regional licensed social worker provides guidance, advice, and tips on how to maintain a healthy lifestyle while working in a fast‑paced emergency and specialty care environment. We promote a family‑like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal‑opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace. #J-18808-Ljbffr Stryker Corporation