Account Representative

Account Representative

The Account Representative is responsible for managing and expanding customer accounts within a designated territory. This position focuses on delivering and merchandising products, driving sales through customer relationship management, and executing marketing and promotional strategies. This role plays a critical part in achieving sales goals and ensuring customer satisfaction through regular account visits, order placement, and superior service delivery.

Essential duties and responsibilities include:

• Manage and grow a portfolio of assigned customer accounts within the region.
• Build and maintain strong relationships with key decision-makers and store personnel.
• Identify and pursue new business opportunities within existing and prospective accounts.
• Conduct regular account visits to assess product needs, ensure proper merchandising, and discuss promotional opportunities.
• Take accurate inventory of products in-store and place timely and appropriate orders.
• Consistently meet or exceed sales goals, KPIs, and other performance targets.
• Track sales activities and provide regular reports to the Sales Manager.

• Deliver and properly stock products in assigned retail locations.
• Rotate product inventory to ensure freshness and compliance with quality standards.
• Maintain product displays, coolers, and storage areas to company and retail standards.
• Frequently lift and move up to 50 pounds as part of delivery and stocking responsibilities.
• Ensure all areas where company products are located remain clean, organized, and fully stocked.

• Build visually appealing product displays in accordance with promotional guidelines.
• Ensure all required point-of-sale (POS) materials, shelf tags, and signage are in place and visible.
• Implement product placement and promotional strategies in-store to drive visibility and sales.
• Communicate upcoming promotions, product launches, and brand initiatives to accounts.

Education and experience:

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Minimum of 2 years of experience in account management, sales, or merchandising, preferably in the beverage or consumer packaged goods industry.
• Proven ability to achieve sales goals and manage multiple accounts successfully.

Knowledge, skills, and abilities:

• Strong interpersonal, communication, and negotiation skills.
• Ability to work independently and collaboratively in a team environment.
• Strong time management and organizational skills.
• Ability to analyze account needs and create actionable plans.
• Familiarity with route sales, merchandising tools, and handheld inventory devices preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Physical requirements:

• Ability to frequently lift, push, or pull up to 50 lbs.
• Regular walking, standing, bending, reaching, and stooping.
• Ability to work in retail environments, including coolers and warehouse settings.
• Must be able to travel between customer sites throughout the assigned territory.

Work environment:

• This role involves frequent travel within a local or regional territory using a personal vehicle (with mileage reimbursement if applicable).
• Work is performed in a combination of retail environments, warehouse locations, and occasionally outdoors.
• Schedule may include early mornings, weekends, holidays, and occasional overtime based on business needs.

Licenses and certifications:

• Valid driver's license and clean driving record required.
• Ability to meet company vehicle safety and insurance requirements, if applicable.

Additional information:

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs.

Equal Employment Opportunity Statement:

Mitchell Companies is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Employment offers are conditional and subject to the satisfactory completion of a background check and drug screening. Failure to meet the company's established criteria may result in withdrawal of the employment offer.