Medical Customer Service Representative

Job Description

Job Description

Location: Tempe, AZ (100% In-Person)

Schedule: Full-Time | Monday – Friday | 8:00 AM – 5:00 PM

Are you looking to build a long-term career in one of the fastest-growing sectors of healthcare? Do you thrive in a fast-paced environment, love helping others, and possess the multitasking skills to handle a high volume of calls without losing your positive attitude?

Patient's Choice Laboratories is seeking a dedicated and professional Medical Customer Service Representative to join our team in Tempe, Arizona. In this role, you will serve as the critical face (and voice) of our company-supporting patients, healthcare providers, and clinical staff daily.

As we continue to expand, we are looking for future leaders. If you are a strong communicator with great technical aptitude and a compassionate heart, we want to hear from you!

What You'll Do (Essential Responsibilities)

• Be the Voice of the Company: Act as the primary point of contact for incoming patient and provider inquiries, managing a high volume of inbound calls (averaging 100–170 calls/day).

• Provide Solutions: Assist callers with laboratory-related questions, order statuses, specimen requirements, and general account support.

• Master the Tech: Navigate multiple software platforms and databases simultaneously to research and resolve customer concerns.

• Keep Precise Records: Accurately document all interactions and maintain detailed records within company systems.

• Collaborate & Escalate: Communicate effectively across internal departments and elevate complex issues to management when necessary.

• Stay Compliant: Maintain strict confidentiality and adhere to all healthcare regulations (HIPAA) and company policies.

What You Bring (Qualifications)

• Education: Associate's or Bachelor's Degree required.

• Customer Service: Minimum of 3 years of customer service experience (call center experience is a major plus).

• Industry Familiarity: At least 1 year of experience using medical terminology; previous laboratory, healthcare, or medical office experience is highly preferred.

• Tech & Typing Skills: Strong computer proficiency with the ability to type at least 40 WPM while actively speaking with a caller.

• Core Strengths: Exceptional organizational skills, high attention to detail, and the ability to learn complex medical/laboratory information quickly.

• Mindset: A professional, empathetic, and resilient approach to problem-solving in a high-volume environment.

Perks & Benefits

We believe in taking care of our team while you take care of our clients. We offer a comprehensive benefits package, including:

• Comprehensive Medical, Dental, and Vision Insurance

• Disability Insurance

• Paid Sick Leave

• Employee Discount Programs

• Clear pathways for professional growth, supervision, and management roles

Note on Location: This is an administrative, 100% in-person role at our Tempe, AZ office. Candidates must be able to reliably commute or relocate prior to their start date.

Ready to Grow Your Career?

If you are self-motivated, eager to learn, and ready to make a difference in healthcare, apply today!