Regional Vice President

Regional Vice President Operations

Lakeshore Talent is seeking an experienced Regional Vice President Operations to lead operational and financial performance across approximately 50 locations throughout Colorado, Utah, Washington, and Nebraska.

The Regional Vice President will provide strategic and operational leadership to five District Managers and a geographically dispersed workforce of more than 200 employees. This position is responsible for driving sales, revenue, profitability, labor performance, expense management, staffing, customer experience, safety, and operational execution throughout the region.

The ideal candidate is a hands-on, field-oriented leader who combines strong business and financial acumen with operational discipline. This individual must be comfortable working with senior leadership while also spending significant time in the field, visiting locations, engaging with frontline employees, and identifying the root causes behind operational and financial performance.

Regional Operations & Financial Performance

• Own overall operational and financial performance across the region.
• Drive revenue, sales, profitability, labor productivity, expense management, staffing, customer experience, safety, and operational execution.
• Review location- and district-level performance data to identify trends, opportunities, and performance gaps.
• Establish clear regional priorities and measurable performance expectations.
• Develop and execute action plans to improve underperforming locations.
• Monitor key performance indicators and ensure consistent follow-through on improvement initiatives.
• Drive customer traffic, retention, revenue growth, and overall location performance.

District Manager Leadership & Development

• Lead, coach, and develop five District Managers.
• Establish clear expectations and performance standards.
• Hold District Managers accountable for sales, profitability, labor, expenses, staffing, customer experience, and operational execution.
• Provide regular coaching, feedback, and performance guidance.
• Address performance concerns directly and constructively.
• Identify and develop high-potential employees for future leadership opportunities.
• Strengthen succession planning and leadership pipelines throughout the region.
• Build strong relationships based on trust, accountability, and high performance.

Field Operations

• Maintain a strong and visible presence across the region.
• Spend meaningful time visiting service centers and observing day-to-day operations.
• Conduct operational reviews and assess execution against established standards.
• Engage directly with frontline employees and location leaders.
• Partner with District Managers to identify operational challenges and remove barriers to performance.
• Diagnose the underlying causes of performance issues rather than simply addressing the symptoms.
• Implement practical, sustainable solutions that improve operational results.

Performance Improvement & Turnarounds

The Regional Vice President must have a demonstrated history of improving underperforming locations and delivering measurable results.

The successful candidate should be able to demonstrate experience with:

• Identifying underperforming locations after assuming responsibility for a region or territory.
• Diagnosing operational problems and determining root causes.
• Using KPIs and financial metrics to identify performance gaps.
• Developing and implementing corrective action plans.
• Improving labor productivity, staffing, scheduling, expenses, and operational execution.
• Establishing accountability at the District Manager and location leadership levels.
• Measuring the impact and speed of performance improvements.
• Delivering measurable improvements in sales, profitability, labor, expenses, customer experience, and other key performance indicators.

Cross-Functional Leadership

• Partner with Human Resources, Finance, Marketing, Talent Acquisition, and other corporate functions to support regional performance.
• Communicate regional priorities, performance trends, operational challenges, and resource needs to senior leadership.
• Ensure regional decisions align with overall organizational objectives.
• Support acquisitions, integrations, new location openings, leadership transitions, and other strategic initiatives as needed.
• Collaborate across departments to resolve field issues and support sustainable growth.

Qualifications & Experience

• Minimum of five years of progressive multi-unit operations leadership experience.
• Experience overseeing multiple locations across a broad geographic territory.
• Experience leading a workforce of 200+ employees through a layered leadership structure.
• Direct experience managing and developing five or more District Managers or comparable operational leaders.
• Significant experience leading hourly and frontline employees.
• Financial responsibility for a multi-location portfolio, preferably representing $10 million or more in annual revenue.
• Demonstrated ownership of sales, labor, expenses, productivity, and profitability.
• Strong financial and business acumen with the ability to interpret data and translate it into clear priorities and action.
• Proven ability to identify performance gaps, determine root causes, and implement measurable improvement plans.
• Strong coaching, leadership development, succession planning, and performance management skills.
• Excellent communication and relationship-building skills.
• Ability to build credibility with employees and leaders at all levels of an organization.
• Sound judgment, resilience, and composure when handling complex operational and employee situations.
• Ability and willingness to travel approximately 50–75%, including overnight travel.

Preferred Experience

• Bachelor's degree in Business Administration, Operations Management, or a related field. Equivalent education and relevant experience will also be considered.
• Multi-unit leadership experience in automotive services, retail, restaurants, hospitality, or another high-volume, customer-facing environment.
• Experience supporting acquisitions, integrations, new location openings, leadership transitions, or rapidly growing field operations.
• Experience leading a distributed frontline workforce while driving revenue, customer experience, labor performance, and operational excellence.

Key Leadership Characteristics

The successful candidate will be:

• Operationally disciplined and focused on execution.
• Financially astute with a strong understanding of business performance.
• Hands-on and field-oriented, with a willingness to spend significant time in locations.
• Results-driven, with a demonstrated history of measurable performance improvement.
• Accountable, with the ability to establish clear expectations and follow through.
• Analytical, with the ability to identify the root causes behind performance issues.
• A strong people leader who develops District Managers and future leaders.
• Resilient and decisive when addressing challenging operational or employee situations.
• Collaborative, with the ability to partner effectively with corporate and field teams.

Measures of Success

Success in this role will be demonstrated through:

• Consistent achievement of regional sales and profitability goals.
• Improved labor productivity and expense management.
• Strong staffing levels and improved workforce performance.
• Consistent execution of operational and customer experience standards.
• Improved performance of underperforming locations.
• Strong District Manager accountability and leadership development.
• Development of high-potential employees and stronger succession pipelines.
• Early identification and resolution of performance issues.
• Effective communication and partnership between field and corporate teams.
• Sustainable regional growth and improved overall profitability.

Compensation & Benefits

• Base salary: 130,000–150,000 annually
• Annual incentive opportunity: Up to 25%
• Vehicle reimbursement based on mileage, vehicle usage, and wear
• Company credit card for approved business expenses
• Medical plan options
• Dental and vision insurance
• 401(k) plan with employer match
• Life and accidental death & dismemberment insurance
• Short- and long-term disability insurance
• Group benefits beginning the first day of the month following the date of hire