Registration Specialist II [Remote]

Overview

The Registration Specialist II reports to Manager, Registration and Denial Management and is responsible for registering patients at Dana-Farber Cancer Institute (DFCI), with moderate direction. These functions include, but are not limited to, collecting and updating demographic and insurance information, confirming insurance eligibility, verifying benefits, and assisting patients with sign up for Patient Gateway. In addition, the Registration Specialist II is responsible for the timely and accurate completion of assigned work queues, with limited supervision.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

PRIMARY DUTIES AND RESPONSIBILITIES:

With moderate supervision, the Registration Specialist II:

• Pre-registers new Adult and Pediatric patients by making/receiving patient calls or receiving/sending messages via a Customer Relationship Management tool.
• Collects and accurately documents patient demographic, financial, and other relevant personal information into Epic.
• Verifies patient identification, and confirms and updates patient demographics, patient contacts, insurance information, and PCP.
• Completes the Medicare Secondary Payer questionnaire with all Medicare Beneficiaries.
• Assists patients with sign up for Patient Gateway and obtains signature for Registration consent forms via eCheck-In when possible: General Consent for Treatment, HIPAA Notice for Privacy Practice, Patient Rights and Responsibilities, New Patient Information, and DFCI Virtual Care Consent.
• Manages insurance coverage questions for patients, potentially working with the DFCI Financial Counselor.
• Works eligibility work queues to identify invalid insurances for patients and escalates patients as needed to a Financial Counselor for assistance.
• Complies with all Dana-Farber and HIPAA confidentiality policies.
• Manages eligibility and coordination of benefits claim denials as assigned through daily work queues and documents activities into the hospital information system; may require contacting the payer and/or the patient to obtain the correct insurance information.
• Updates changes to patient insurance and/or demographic information as needed.
• Reviews daily error reports and makes necessary demographic updates in Epic.
• Implements downtime procedures during planned and unplanned system downtime events.
• Documents daily activities in a timely, thorough, and accurate manner in the hospital information system and department templates.
• Promotes and maintains positive working relationships within the department, within the institute, with Brigham and Women’s Hospital, Boston Children’s Hospital, and with the DFCI regional campus locations.
• Completes assigned work queues, projects, and other duties, as directed.
• Assists in the training and mentoring of staff.
• Assists in developing and maintaining training materials and other resources.
• Provides escalation support and manages more complex situations and cases.
• Provides feedback for quality or process improvement initiatives and projects, as required.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong knowledge of managed care policies and medical terminology.
• Strong knowledge of Epic or other hospital information systems.
• Strong customer service and communication skills, both written and verbal.
• Good judgment, tact, and sensitivity.
• Analytical and problem-solving skills.
• Relationship building skills with proven ability to collaborate.
• Proficient use of Microsoft office.
• Ability to work independently.
• Strong team player with demonstrated leadership abilities.
• Ability to prioritize work and meet pre-determined deadlines, with moderate supervision.
• Ability to work with sensitive patient information and maintain confidentiality.

MINIMUM JOB QUALIFICATIONS:

Minimum Education :

• High school diploma or GED required; bachelor’s degree preferred.

Minimum Experience :

• 2 years of experience in hospital/physician office registration required.

Certification/Licensure/Registration :

• None

SUPERVISORY RESPONSIBILITIES:

• None

PATIENT CONTACT:    

• Yes

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).