Director - Patient Pay & Payment Applications

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Position Description:

Henry Ford Health is recruiting a Director; Patient Pay Services and Payment Applications. This leader is responsible for the effective functioning of the patient billing, collection, and payment application processes for the Henry Ford Health Corporate Business Office (CBO). The director is responsible for billing and collection of all facility and professional services across Henry Ford Health.

Henry Ford Health is a multi-facility integrated healthcare delivery system, including inpatient and outpatient hospital services and outpatient clinics, which include over 3,000 employed physicians. This position leads through sharing knowledge, motivation and empowerment of the patient pay and payment application services teams to provide high quality services, which meet or exceed customer expectations. Through collaboration with members of the team and revenue cycle leadership, identifies departmental and business unit priorities, establishes goals and implements strategies designed to foster a culture of innovation, employee engagement, patient satisfaction, and exceptional business performance.

Qualifications

Education and Experience:

• Bachelor’s degree in accounting, Business Administration, Finance, or other business related field required.
• Master’s degree in a business or a health administration related field preferred.
• Five years of management experience required with director level preferred.
• Five years of experience in revenue cycle operations.
• Experience at a large, complex, integrated healthcare organization preferred.
• Experience with patient billing, patient pay collection, and customer service preferred. Communication skills and the ability to interact effectively with staff.
• Ability to manage, coordinate, and lead simultaneously.
• Ability to estimate time frames and meet projected deadlines.
• Ability to work with a variety of individuals in executive, managerial and staff level positions.
• Ability to work independently.
• Ability to understand and lead change.
• Goal-oriented, exceptional interpersonal skills, change management and political skill.