Verification of Benefits Specialist

Position Title: Verification of Benefits Specialist Work Location: 1101 Greenwood Boulevard, Lake Mary, FL, 32746 Assignment Duration: 6 months Shift: Mon – Fri 8:00am to 5:00pm Work Arrangement: Fully On-Site Description 6 months from worker's start date; highly likely to be extended or converted THIS IS NOT A CUSTOMER SERVICE ROLE. THIS IS A VERIFICATION OF BENEFITS ROLE, SO FOCUS ON THIS ASPECT OF THE ROLE. Job Duties Contacts insurance companies to verify insurance benefits. Initiates Pre-authorization, PCP referral, and Letter of Agreement requests for new and ongoing services with insurance companies and performs follow up activities for an outcome. Files appeals for denied coverage to insurance companies as needed. Maintains customer records in practice management system related to benefit coverage, coordination of benefits, authorizations, denials, appeals, outcomes and communication with insurance company. Coordinates and communicates with other departments as needed to obtain necessary information to complete benefit verification, authorization, appeals and outcomes for services of care. Provides customers with information that includes but is not limited to: updates on status of authorizations, developing & communicating patient financial responsibility estimates, and collecting co-pays, if applicable. Applies knowledge of company procedures, contracted and non-contracted guidelines to process cases accordingly and to respond to incoming correspondence and documentation as well as updating customer records according to outcomes. Performs other related duties as assigned. Skills: understanding of Medicare rules and regulations; understanding of managed care as it relates to benefits and authorizations; advanced MS Office experience; strong verbal and written communication skills. Qualifications Prior authorization/verification experience required. Preferred two or more years’ experience, but a minimum of 1 year experience is required in insurance benefits verification and/or collections and/or managed care contracting. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Must be able to work under pressure and meet deadlines. Education Minimum HS diploma or GED equivalent Position offered by a no fee agency. #J-18808-Ljbffr