Analyst, Network Operations Center

IT Support Technician

This role will be onsite out of our downtown Phoenix NOC on a full-time basis.

About the Role:

We are seeking an IT Support Technician to join our team. The IT Support Technician will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. This individual will work closely with various departments to ensure seamless operations, identify potential issues, and implement solutions to optimize performance.

What You'll Do:

• Monitor production systems including POS, eCommerce, and supporting infrastructure
• Perform incident triage and resolve common issues; escalate more complex incidents to engineering teams
• Support outage management, including bridge coordination and communications
• Partner with application, infrastructure, and support teams to drive resolution
• Maintain accurate incident documentation and shift handoffs

To Join Our Team, You'll Need The Following:

• Ability to work a 12-hour shift from 10:30 AM – 10:30 PM.
• Mid-level NOC Analyst/Technician (2–5 years' experience) in a 24/7 operations environment
• Experience with monitoring and alerting tools (e.g., Datadog, Splunk, or similar)
• Familiarity with ServiceNow or comparable ticketing systems
• Strong troubleshooting skills across systems, applications, and basic networking
• Experience supporting retail/POS or transaction-based systems is preferred
• Strong communication skills, particularly during incident response.

Disclaimer: While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.

Pay Rate: $24 - $26/hr. dependent on background and experience. This is a non-exempt role.

Why Guitar Center Company? Here's just some of the rewards:

For our employees who are musicians, we offer the unique opportunity of gig leave: take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to View email address on click.appcast.io.