Financial Aid Counselor Enrollment Management Group (EMG)

Financial Aid Counselor Enrollment Management Group (EMG)

Salary: Commensurate with experience

Benefits: The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits at

Location: Office of Financial Aid Services, Enrollment Management Group

Position Status: Full-time

Hours: Varied

Position Number: 242406/10-1165

FLSA Status: Exempt

Position Summary:

The position may often be the first point of contact with the university, and therefore, must become familiar with university personnel, operations, and events, and will be responsible for creating a positive first impression of Duquesne. The Financial Aid Counselor will join a service-oriented team and is responsible for counseling students and parents in all areas of financial aid.

Duties and Responsibilities:

Meets with families and students in-person, virtually, and via telephone outreach. Counsel incoming and current students on financial aid packages. Provides guidance to students who are requesting re-evaluation of awards exercising professional judgment. Case management of student files, including awarding, verification, document processing, C Codes, R2T4, Study Abroad, SAP, Summer Aid applications and all other duties as required to support the financial aid lifecycle of students in the assigned caseload for the entirety of their academic career. Represent financial aid at various open house events for current and incoming students. Completes other duties as assigned.

Requirements:

Minimum qualifications: Bachelor's degree from an accredited educational institution and 1-3 years of work-related experience. Preferred qualifications: 3-5 years of financial aid experience, experience with COD, FAA Access, Ellucian Banner Systems and StudentAid.gov platforms preferred. Alternatively, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

• Highly developed interpersonal, analytic, problem-solving, organizational and communication skills, including the ability to listen thoughtfully and respectfully to a diverse population of constituents and stakeholders;
• Strong communication skills, both oral and written providing the ability to effectively communicate with multiple internal and external constituents;
• Membership and active engagement in appropriate national student service organizations, such as NASFA and PASFA;
• Proficiency with PC, Microsoft Office tools, email and the Internet with the ability to learn a variety of new technology systems; COGNOS reporting; familiarity with Slate and Banner preferred;
• Ability to prepare and maintain confidential data independently in accordance with established policies and procedures and exercise consistent discretion;
• Ability to create and maintain complex records and files;
• Active and ongoing engagement in directed and self-directed learning related to:
• Knowledge and understanding of federal, states and agency-accrediting rules and regulations as they pertain to higher education admission. Very strong knowledge of federal and state regulations concerning financial aid, as well as NCAA regulations;
• Considerable knowledge of the laws, regulations and policies governing the operations of the University;
• Ensures compliance with Federal and State laws pertaining to financial aid and FERPA;
• Sensitivity to the need of each individual to be treated with dignity and respect as it relates the Mission of the University specifically;
• Proactive, strategic, analytical and deadline-oriented in a complex organization;
• Ability and willingness to work outside of regular business hours and some weekends during peak enrollment periods;
• Willingness and ability to work evenings and weekends as needed during peak enrollment periods;
• Ability to establish and maintain effective working relationships with the University Community.
• Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

Application Instructions: Applicants are asked to submit a cover letter, resume, and contact information for three professional references. Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.