Customer Returns and Shipping Associate (Conway, NH)

Customer Returns and Shipping Associate (Conway, NH) - Staples Job Type: Permanent Overview Shipping Associates provide exceptional customer service and cater to customers’ shipping needs and unpackaged returns in the retail store. You will collaborate and support customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided. Flexible part-time or full-time hours based on store needs, generous paid time off, weekly pay, and career development program. Associate discounts on in-store and online merchandise, services and warranty plans; discounts at hundreds of retailers, restaurants and more; 401(k) plan with a company match; dental and vision insurance; full-time eligible for medical coverage; and many more benefits. Compensation based on qualifications and experience. Responsibilities Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers. Provide strong customer service for Amazon returns, shipping via UPS or other services. Engage in identifying customer needs for shipping and explain different options. Maintain the Shipping area to ensure efficient processing and storage of packages. Ensure supplies required to process Ship and Returns are in stock. Provide exceptional customer service to create a positive, inviting environment for customers. Use basic selling skills to engage and present solutions. Be flexible on responsibilities such as online pick-ups, cleaning, and other duties as assigned. Essential Skills and Experience Able to work a flexible schedule based on the store’s needs. Must be able to engage with customers and understand their needs to drive additional sales. Ability to lift/push/move materials up to the 100-pound range. Strong attention to detail, organization, ability to multi-task and manage priorities. Ability to collaborate and work cooperatively in a high‑paced and sometimes stressful environment. Manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Staples does not sponsor applicants for work visas for this position. #J-18808-Ljbffr Staples