IT Helpdesk Associate (RCC)

This is WITRON Join WITRON as an IT Helpdesk Associate (RCC) As an IT Helpdesk Associate, you play a key role in ensuring the stability and performance of our client’s logistic distribution centers built on in-house warehouse management software (WMS) reports and dialogs. You combine proactive and reactive monitoring with deep analysis to identify, understand, and resolve application and system issues. Working with advanced tools, and real-time data, you help maintain smooth operations and continuously improve system reliability in a dynamic environment. Salary: $50,000 a year Responsibilities Monitor system performance across multiple client sites using a mix of automated monitoring and manual ticket-based tracking Act proactively and reactively to detect, investigate, and resolve incidents with minimal disruption Conduct in-depth root cause analysis using logs, monitoring tools, and PLSQL queries Go beyond surface-level fixes by persistently digging into complex or hidden issues until fully understood and resolved Continuously challenge the status quo by identifying opportunities to improve system stability and processes Take ownership of incidents, demonstrating curiosity, persistence, and a drive to achieve lasting solutions Document findings, resolutions, and improvement actions within the ticketing system Escalate critical issues appropriately and communicate clearly with internal teams and clients Collaborate with a high-paced team and contribute to ongoing optimization efforts Requirements Strong problem-solving and logical thinking: Ability to analyze complex issues and deliver effective solutions Experience with PL/SQL (Preferred): Familiarity with SQL databases and the ability to query and manipulate data using SQL. General IT or Computer Interest (Required): A genuine interest in technology, computers, and IT systems. Stress Resilience: Capacity to handle pressure and maintain composure during challenging situations. Attention to Detail and Thoroughness in Data Analysis and Collection: Meticulous approach to data accuracy and completeness Adaptability: Flexibility to adjust to changing priorities and manage multiple tasks efficiently Customer-Focused Mindset: Prioritization of customer needs and excellent communication abilities Physical Requirements Continuous walking, climbing, squatting, kneeling, and standing. Benefits Competitive Benefits: WITRON offers a comprehensive benefits package including: Health benefits: Basic Life, Dependent Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance Retirement plan: 401(k) match Dental, Vision, Accident, Hospital Indemnity, Critical Illness Insurances Three (3) bonus opportunities and other reward programs WITRON is proud to be an Equal Opportunity Employer, Race/Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation. #J-18808-Ljbffr WITRON Group