Case Manager

Job Description

Job Description

Case Manager – Hickory Treatment Centers

Department : Clinical

Direct Report : Clinical Manager

Under the immediate supervision of the Clinical Manager, the Case Manager is responsible for each component of the client’s treatment planning, client’s behavioral health plan, including all programmatic implementation.

Case managers will also coordinate aftercare plans such as MAT service appointments, mental health continuums, primary physician appointments, relapse prevention support within the community including NA/AA meetings and identify transportation for client at time of discharge. The Case Managers will also meet with their assigned case load individually every 7 days to adhere to documentation requirements through Medicaid standards.

Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on

• Delivering personalized, top tier care that fosters healing and improves wellbeing
• Ensuring every individual has access to the best possible support and treatment

To provide high quality, acute care for adults struggling with mental health issues or mental health co-occurring disorders. It’s Hickory’s primary goal to offer expert treatment for all we serve.

• 401k
• Dental insurance
• Flexible schedule
• Health insurance
• PTO
• Vision insurance
• Career development
• Mental health days
• Holiday pay

• High School diploma preferred,
• Minimum of 1-2 years of related experience or training
• Ability to read, write, and comprehend the English language- Simple instructions, short correspondence, & memos
• Positive demeanor and clear understanding of professional boundaries with clients
• Ability to follow directives explicitly, adhere to facility policies, provide patient-driven customer service, and exercise time management skills.
• Dependability, punctuality, accuracy, attention to detail, & thoroughness are all essential to this role.
• Completion of CPR and CPI before first shift on the floor
• Schedule flexibility, holiday, and weekend rotation is REQUIRED.
• Must hold a valid driver's license with reliable transportation.

Client Support & Case Management

• Provide discharge planning support for all assigned clients
• Assist clients with housing applications, placement, and coordination
• Provide employment assistance, including job search support and resource referrals
• Assist clients with benefit applications (e.g, food stamps, insurance)
• Coordinate transportation needs for clients
• Develop individualized relapse prevention plans
• Complete admissions/intake paperwork
• Demonstrate cultural sensitivity and ethical treatment of all clients
• Maintain professional boundaries, appearance, demeanor and communication

Documentation, EMR & Compliance

• Maintain strict adherence to HIPAA compliance in all communication regarding clients
• Complete SNAP and BAM documentation as required
• Update BHP weekly
• Complete weekly progress notes
• Document all client sessions accurately and promptly
• Ensure full compliance with EMR usage and documentation standards.
• Collaborate with the Primary Therapist to ensure cohesive treatment planning

Professional Conduct, Training & Team Participation

• Participate in monthly staff training
• Maintain effective communication and collaboration with the treatment team

$18-$21 hourly