Member Service Representative (Full-Time) - Camp Creek Pkwy-Atlanta

Overview To provide members and prospective members the full range of financial products and services while demonstrating advanced job knowledge and service skills. The MSR III operates with minimal supervision, performs complex banking functions, and enhances member interactions by providing education on available service channels and engaging in financial discussions. Provide assistance/training to lower-level team members. This position is eligible for the TalentQuest employee referral program. Responsibilities Counsel members on financial wellness, identifying opportunities to deepen relationships Analyze, research, and resolve complex account discrepancies and member concerns Identify and mitigate potential fraud or suspicious account activity Initiate fee adjustments or service accommodations within defined authority limits Inform and guide members on available service channels, emphasizing convenient self-service solutions to enhance their banking experience Comply with all federal regulations and institutional policies related to financial services Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks Support operational efficiency by minimizing errors and adhering to quality control measures Process complex transactions, including large cash withdrawals, loan payoffs, and certificate redemptions Ensure accurate and compliant handling of cash, negotiable instruments, and transactions May conduct external financial outreach, participating in local events and educational presentations May serve as a branch specialist in an area such as IRAs, Financial Health Presentation Specialist, or mortgage May assist with branch vault procedures, including opening, closing, and balancing May serve as a Branch Office and/or ATM vault custodian Perform other duties as assigned Qualifications Advanced skill building effective relationships through rapport, trust, diplomacy, and tact Advanced research, analytical, and problem-solving skills Advanced skill working independently and in a team environment Advanced skill maintaining composure in a high-production and changing environment Advanced knowledge of deposit and loan products, services, and operational procedures Advanced skill navigating multiple systems efficiently and adapt to evolving technologies Advanced skill exercising sound judgment and make informed decisions Advanced skill embracing and supporting change initiatives in a dynamic and continuously evolving environment Advanced verbal and written communication skills to engage with members and colleagues Desired Qualifications Significant experience in financial services, retail banking, or a credit union environment Additional Information Hours Available Monday - Saturday, hours based on business needs. Location 3620 Camp Creek Parkway Suite 200 Atlanta, Georgia 30331 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. 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Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status. Bank Secrecy Act Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. #J-18808-Ljbffr Navy Federal Credit Union