Field Service Engineer SW - Systems Admin for Medical Device Vendor - Southern California

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Software Field Service Engineer supports Varian Medical Systems software by installing, upgrading, maintaining, and troubleshooting systems within an assigned service territory. This role serves as a primary customer contact for software issues, providing both remote and on-site support, performing preventative maintenance, and documenting work in CRM systems. You are Responsible For Troubleshooting, diagnosing, and repairing VMS systems within an assigned service territory. Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines. Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support. Troubleshooting customer‑reported issues, and documenting troubleshooting steps and resolutions in CRM. Completing software‑related preventative maintenance processes on time per VMS guidelines. Being able to assess the urgency of the customer’s request and follow through to completion. Examining difficult customer issues, diagnosing, and resolving the issues to meet established customer service levels. Understanding and recognizing the need to elevate incidents when necessary or request additional assistance from more tenured representatives. Utilizing appropriate internal assistance request processes and escalations. Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills. Conducting customer follow‑up as needed and ensuring customer inquiries and issues are resolved in a timely manner. Continuing fluency in known product lines and proactively learning new product information with the goal of becoming fluent in speaking all Varian product language. Being able to manage multiple and competing priorities. Qualifications HS Degree or Equivalent Preferred: Associate degree, technical/vocational training or military experience and 4 – 8 years of related experience Knowledge of Windows Server operating systems, familiarity with desktop computer and server hardware components, networking concepts, database admin experience. Exercise sound judgment and problem‑solving skills. Take responsibility and work independently, as well as coordinate team efforts. Demonstrate patience, tact, and courtesy with a variety of customers and personalities. Able to handle difficult customer situations including troubleshooting in the presence of customers. Ability to communicate effectively with customers of varying levels of technical knowledge. Understanding and familiarity with service, installation, and customer‑facing documentation. Microsoft Office Suite including Excel, Word, and PowerPoint Must be able to successfully meet and maintain all required vendor credentialing, criminal background checks, and drug screens unless prohibited by law. Other Desired Skills and Knowledge Sound knowledge of and professional experience with IT Networks including network analysis test equipment. Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels. Ability to lead calls and projects involving multiple customer departments. Additional Information Position is primarily remote, however some travel may be required of this position (up to 20%). Company vehicle (or stipend program) available for this position. Who we are We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. The Base Pay Range For This Position Is $77,690 - $106,821 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Position must have full access to Siemens Healthineers’ client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, Drug screens, Immunizations (COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training. Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and Aff… (full statement text continued) EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. #J-18808-Ljbffr Siemens Healthineers