Field Service Technician

Field Service Technician

JSG is seeking a Field Service Technician for our client. If you enjoy being hands-on with industrial equipment, solving problems in real time, and seeing your work immediately impact a customer's operation, this is a great opportunity. You'll be the go-to technical resource in the field—installing, starting up, and supporting automated packaging machinery at customer sites.

Overview As a Field Service Technician, you'll install, commission, maintain, and troubleshoot industrial automation and packaging equipment at customer facilities. This role blends strong electrical/mechanical skills with controls/robotics troubleshooting and customer-facing support.

Key Responsibilities:

• Install, commission, debug, and troubleshoot automated equipment at customer sites
• Diagnose and repair electrical, mechanical, PLC/programming, and robotic system issues
• Train customers on equipment operation, maintenance, and safe troubleshooting practices
• Serve as the on-site technical liaison; confirm work completion and obtain acceptance
• Manage service schedules, documentation, and equipment manuals
• Produce timely service reports, time records, and expense documentation
• Provide remote technical support and coordinate with internal engineering/service teams

Must-Have Qualifications:

• FANUC robotics experience
• 3+ years of industrial field service or plant maintenance experience
• Strong electrical and mechanical troubleshooting skills
• Experience with PLCs and ladder logic and troubleshooting industrial robotics/automated equipment
• Ability to read electrical schematics and mechanical drawings
• Comfortable with 75%+ travel and working independently
• Strong customer-facing communication skills
• Valid driver's license and acceptable driving record
• Associate degree in applied technology/electrical/mechanical discipline, completed apprenticeship, or equivalent experience
• Experience with automated packaging machinery, robotic palletizers, case-packing systems, or material-handling systems

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.