Information Technologist IV - Digital Trainer

The Digital Trainer shall support current releases of all OS and applications including responsibility for systems analysis, diagnosis and troubleshooting, Information Assurance (IA) initiatives, and system mitigation and transition strategies. The primary functional areas of system support include a suite of systems and servers to include stand‑alone or live supply, maintenance, transportation, command and control databases, maps, VLANs, active directory controls, user accounts, clean‑up of servers, database resets, and rebuilds of server and system images. Additionally, prepares systems test specifications for the creation of new or revisions to all schools’ Program of Instruction training systems. The Digital Trainer will also be responsible for telephone support and troubleshooting logistics support systems. Job Responsibilities Serve as the G-6 point of contact for multiple automated logistics information systems, approval/disapproval action to the COR, relative to proposing modifications to improve or deploy the existing system. Serve as the point of contact for the Software Qualifications Test (SQT) and Software Acceptance Tests (SATs), in support of Program of Instructions (POIs) training modifications. Perform detail documentation and technical analysis of system changes for new and operational systems, to determine if the load/special instructions, ADP logic, operator/user run documentation, restart procedures, scheduling information and Continuity of Operations (COOP) are in accordance with the design specifications. Serve as a consultant on training system applications and experts in system software, providing technical guidance on executive and general‑purpose software to all segments of the command. Identify user and developer needs, resolves critical problems through meetings and conferences, one-on-one problems solving sessions, and produces appropriate documentation. Conduct analysis of system problems and propose changes in order to meet software design and classroom training. Perform technical evaluations of baseline test system to include loading full version libraries, restoring data files, building catalogs, validating control characteristics, and creating and modifying documentation for technical processes and procedures. Develop and maintain application software, provide system/database administration/training, and/or provide local area network solutions/training for assigned Automated Information Systems (AIS). Provide systems support in the functional areas of a suite of systems and servers to include stand-alone or live, supply, maintenance, transportation, command and control databases, maps, VLANs, active directory controls, user accounts, clean‑up of servers, database resets, and rebuilds of server and system images. Develop criteria, methods, techniques, and procedures to address a variety of unusual problems, tasks or assignments. Provide assistance, as required, to junior technicians, Network Administrator, or Government leads. Provide system support for standard automated information systems that are stand‑alone, web‑based, or on an internal network at the Army Logistics University, Ordnance, Quartermaster, and Transportation schools. Conduct analysis of functional requirements, change proposals, and current software/system/database/local area network solutions to determine feasibility and provide input to perform site analysis for environment impact, setup, and control and network communication availability which may include the footprint and electrical power requirements, temperature control, inventory, hardware, power/network configurations, the preventive maintenance of the site configuration, hardware and communications agreements and communication networks such as LAN, education network (stand‑alone networks within the schools), standalone servers/systems, and modeling of new applications or modifications of existing systems and server applications. Provide current information to the database administrator/system administrator/local area network/network administrator training for project employees and AIS users. Perform database/network/system administrator duties. The analysis includes drive space allocation, operating system/database loading, application allocation, security plan, communication configurations, and student accounts/maps/Lightweight Directory Access Protocol (LDAP) Data Interchange Format (LDIF)/training scenarios with the servers and suite of systems. Assure that products execute and are implemented in conformance with specifications and standards. Troubleshoot system/server design and software/system administration/database administration/local area network implementation problems. Respond to system level problems and reports originating from the systems in use by the customers or internal test activities, by identifying defects, correcting, and testing the solution. Perform fielding tasks to include pre‑extension surveys, extensions, conversions, training of field users, and customer assistance. Troubleshoot design and software/system administration database administration/LAN implementation problems. Respond to problem reports originating from the field or internal test activities, by identifying defects, correcting, and testing, the solution. Review proposed program and procedural changes to determine feasibility and impact and evaluate alternative approaches to problem solutions. Perform commercial hardware repair on Dell and HP computer systems as required. Qualifications Must have an active DOD Secret Clearance. Requires a Bachelor’s Degree in Computer Science, Information Systems or related field of study, OR eight (8) or more years related experience. Must obtain appropriate DoDD 8570.01‑M Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices they will support with the ability to maintain CE certification as the command migrates to newer releases. Must have a minimum of eight (8) years’ experience supporting a Microsoft Windows based environment. Must have experience deploying Microsoft Windows systems. Must be able to support current releases of all OS and applications. Experience in DoD architectures and communications initiatives such as tactical networks, commercial satellite communications, LAN, systems administration, configuration management tools and techniques, and the knowledge and experience setting up and managing software testing labs. Benefits Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401(k) Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) #J-18808-Ljbffr A3T (Agil3 Technology Solutions)