Fitness Attendant

Fitness Attendant

The Fitness Attendant is responsible for managing the reception area of the fitness center, ensuring a welcoming and efficient experience for all members and guests. This role involves greeting members, answering phone calls, assisting with fitness inquiries, scheduling fitness appointments and classes, checking members in and out of the system, processing payments, and maintaining a clean and organized fitness center environment.

Essential Duties and Responsibilities:

• Greet all members and guests with enthusiasm and warmth, always providing excellent customer service.
• Answer phones promptly and professionally, assisting with inquiries about fitness services, programs, and class schedules.
• Accurately schedule fitness appointments, personal training sessions, and classes using the computer system.
• Check members in and out of the fitness system (NorthStar or equivalent), ensuring accurate records and billing.
• Process payments for services and memberships, ensuring proper point-of-sale handling.
• Handle member concerns and requests in a courteous and professional manner, ensuring satisfaction.
• Maintain a clean, organized, and well-stocked reception area and fitness center environment.
• Work collaboratively with the fitness team and other departments to ensure smooth operations.
• Refrain from discussing company or personal matters with guests or members.
• Enforce fitness center policies, procedures, and safety guidelines to ensure a safe environment for all members and guests.
• Report accidents, injuries, unsafe conditions, or maintenance concerns immediately to management.
• Routinely clean and sanitize the fitness equipment, exercise areas, studios, and high-touch surfaces in accordance with department standards.
• Assist with the setup and breakdown of group fitness classes, wellness programs, and special events as assigned.
• Restock towels, sanitizing supplies, water stations, and other fitness amenities throughout the day.
• Attend required departmental meetings and training sessions.
• Perform other duties as assigned by management.
• Adhere to all safety, health, and sanitation protocols within the fitness facility.

Education/Experience:

• High school diploma or general education degree (GED) required.
• Minimum of 2 years' experience in a similar front desk or customer service role, preferably in a fitness center, private club, hotel, or resort setting.

Qualifications/Skills:

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Knowledge of fitness management software (e.g., NorthStar) is a plus.
• Strong customer service and interpersonal skills.
• Ability to handle a variety of administrative tasks efficiently while maintaining attention to detail.
• Capable of multitasking in a fast-paced environment.
• Ability to understand, interpret, and follow written, oral, and diagrammed instructions.

Physical Requirements:

• Must be able to lift and move up to 50lbs.
• Frequent reaching, bending, turning, and stooping.
• Must be able to sit for extended periods.
• Repetitive motion required including computer entry.
• Normal vision and hearing ranges required.
• Ability to respond quickly to emergencies.

Grooming:

• All employees are required to maintain a neat, clean, and well-groomed appearance. (Specific grooming standards are available.)
• Nails should be maintained in clean condition.
• Hair must be neat and tidy.
• Perfume or strong scents should be avoided to maintain a neutral environment.

Other:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological).

SHIFT AVAILABILITY: Friday 7am - 4:00pm, Saturday & Sunday 7:00am - 3:00pm