Patient Care Coordinator - Kentown Animal Hospital

Patient Care Coordinator

Kentown Animal Hospital is where you will find your professional home, dedicated to delivering exceptional small animal care in Parma Heights, Ohio. We are proud to be an AAHA Accredited practice, a distinction that reflects our commitment to upholding the highest standards in veterinary medicine and patient safety. Our dedication is recognized by the community, evidenced by our excellent 4.6-star Google rating. We are searching for passionate new teammates ready to embrace a collaborative culture where you are supported to do your best work every single day. When you join Kentown Animal Hospital, you become part of a network that prioritizes your professional success and long-term career growth. We believe in actively investing in our teammates, offering robust continuing education opportunities and specialized internal programs designed to help you achieve your career goals, whether that means becoming a credentialed technician or moving into a leadership role. You will find a highly collaborative environment focused on open communication, ensuring you feel supported and equipped throughout your entire workday. Your ability to deliver high-quality, comprehensive small animal care is paramount to our mission. While working at Kentown, you gain immediate access to internal specialty consultations and medical resources across our broader organizational network. This access empowers our veterinarians and technicians to tackle complex cases with confidence, knowing expert guidance is readily available. We strive to maintain modern facilities and state-of-the-art equipment that supports advanced diagnostics and treatment protocols, empowering you to continuously grow your medical skills. Parma Heights is a welcoming, established community situated just south of Cleveland, offering a desirable blend of suburban living with accessible big-city amenities. You will find easy access to major metropolitan resources, cultural institutions, and major sports teams, while enjoying the lower cost of living and practical pace of a friendly residential neighborhood. Whether you are looking for extensive outdoor recreation or a quick, manageable commute, Parma Heights offers a comfortable and convenient setting for you to settle in and grow your career.

Your Impact as a Patient Care Coordinator

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

Your Impact Will Include:

• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

What You'll Bring to the Team

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.