Senior Applications Specialist

Senior Applications Specialist

North Carolina - Remote - Garner, NC 27529

Senior Applications Specialist - Digital Radiography

Travel Required On-site at multiple locations Employment Type: Full-Time

Summary

Provide high-level support to Sales and Marketing through Konica Minolta Professional Services, including direct customer support, product applications, problem solving, and technical support. The primary focus is Digital CR/DR products, with secondary support for Ultrasound as needed. This role requires significant travel to customer sites and events.

Key Responsibilities

• Provide end-user application support and training for all Konica Minolta Medical Imaging USA, Inc. products, primarily Digital CR/DR.
• Work closely with Sales, Marketing, Field Service, Technical Service, and Customer Service to ensure customer satisfaction.
• Collaborate with Senior Product Manager, Digital, and Senior Commercial Marketing Manager, Digital to support business growth.
• Provide advanced troubleshooting and technical support for Latin America customers, resellers, and internal personnel.
• Serve as Technical Liaison for conventions, tradeshows, and other marketing events, including product demonstrations and training.
• Assist in development of educational and training materials for internal staff and external customers.
• Maintain expertise in at least three Digital product platforms; mentor junior application specialists as needed.
• Work collaboratively across departments to develop training procedures, guidelines, and evaluations for technical services personnel.
• Drive customer satisfaction by resolving complex issues and clearly communicating technical information to customers and management.
• Complete additional projects and assignments as directed by management.

Qualifications

• Bachelor's degree in Radiologic Technology and/or ARRT certification; equivalent work experience considered.

• 5+ years of radiology experience, including general radiology, surgical procedures, pediatrics, fluoroscopy, emergency, and special procedures.

• Strong understanding of radiology physics and principles; advanced radiology experience required.

• Basic Ultrasound experience highly desirable.

• Departmental management or commercial experience highly desirable.

• Intermediate experience with RIS/PACS, DICOM, highly desirable.

• Ability to provide technical problem-solving and communicate effectively with customers and internal teams.

• Competency in Microsoft Office Professional Tools.

• Travel is required; ability to work on-site at multiple customer locations.

Skills & Competencies

• Strong organizational and planning skills; ability to prioritize and execute multiple tasks.

• Excellent interpersonal, communication, and presentation skills.

• Ability to analyze complex technical issues and provide solutions.

• Customer-focused mindset with commitment to quality and satisfaction.