Customer Specialist

Job Description

Job Description

What is a Maverick?

If you describe someone as a Maverick, you mean that they are unconventional and independent, and do not think or behave in the same way as other people.

Sound like you? Then, you might be a great fit for the below role!

 

Maverick Transport Inc. is looking for motivated individuals who are up for a challenge and want to create their own success. The transportation-logistics industry is constantly changing; therefore, our employees must be determined, possess attention to detail and be versatile in skills.

We are a 3rd party company, or broker, where we connect customer needs with carrier solutions. We specialize in vans, flatbeds, containers, warehousing, LTL, heavy haul, and specialized services. Where there is a need, we have a solution.

 

As we expand our company, we are always searching for talented individuals. Check out our company and fill out a contact form below if you think this may be the career for you!

As a Customer Relations Specialist you aim to provide customer service at an ELEVATED level and to grow the current customer base in Revenue, Profit, and Load Count with the goal of gaining new

contacts and opportunities with each customer. Communication and building relationships will be the key to your success, you will become the face of Maverick Transport to these customers.

 

Responsibilities include, but are not limited to:

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales metrics
• Handle customer concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

 

Requirements:

• A winning attitude and determination to succeed
• Willingness to go above and beyond for our customers
• Self-driven with a desire to succeed
• Ability to think creatively to find solutions
• Must have experience with Microsoft Word, Excel and other Modern Office Technology
• Prior customer service/sales experience is a plus

 

Education:

• High school diploma or GED required
• Bachelor’s degree in business, marketing, supply chain, transportation and logistics or similar field is a plus

 

Job Type: Full-time

Salary: $40,000.00 - $47,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Easton, MD: Reliably commute or planning to relocate before starting work (Required)