Administrative Support Specialist I

Salary : $51,166.00 - $53,724.30 Annually
Location : Town Hall
Job Type: Full-Time
Job Number: 202600164
Department: PLANNING
Opening Date: 10/19/2026
Closing Date: 10/30/2026 11:59 PM Eastern


Description
Do you enjoy finding ways to make processes more efficient? Are you organized, detail-oriented, and passionate about serving your community? The Town of Rolesville is looking for an Administrative Support Specialist to join our Planning Department! This is a great opportunity for someone who enjoys working with people, keeping operations running smoothly, and providing administrative support that helps our community continue to grow. If you're ready to put your skills to work in a collaborative, community-focused environment, we encourage you to apply!
Our organization is in search of a self-starter who is organized and detail oriented to provide office support functions, including but not limited to word processing, receptionist duties, record keeping, and filing.

Examples of Duties

• Acts as receptionist and receives and screens visitors and telephone calls and takes messages; provides factual information regarding Town or departmental activities and functions which may require the explanation of rules, policies and/or procedures.
• Creates correspondence, reports, forms and specialized documents related to the functions of the organizational unit.
• Enters, edits and retrieves data and prepares periodic or special reports, using a computer system and following established formats and menus.
• Prepares and updates a variety of reports and records which may require the use of arithmetic calculations and consolidating materials from several sources.
• Assists in the coordination/facilitation of police grants as directed by the Chief of Police or the Police Captain.
• Serves as Division of Criminal Information (DCI) Terminal Agency Coordinator (TAC) and administrator for various federal, state and local databases.
• Maintains records and processes forms, such as work orders, purchase requisitions and others specific to the organizational unit; may make arithmetic or standard statistical calculations.
• Organizing historical files as directed to comply with local, state, and federal record retention laws and policies.
• Operates standard office equipment, including word processors, computers, facsimile equipment and central telephones; may operate microfilm, radio telephone and other departmental-specific equipment.
• Serves as the Clerk for the Planning Board and Board of Adjustment, to include but not limited to compiling materials for meetings, preparing agendas and attending such meetings to take summary notes and minutes as required.
• Promotes efficient and effective service delivery by identifying opportunities for improvement, providing recommendations, and actively collaborating with team members to achieve departmental goals.
• Promotes and supports the overall mission of the Town by demonstrating courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Other duties as assigned.

Typical Qualifications

EDUCATION & EXPERIENCE

Required:

• High School diploma/GED.
• One (1) year of administrative and/or customer service experience.
• OR an equivalent combination of education, training and experience.

Preferred:

• Experience working within Local Government.
• Experience working with CivicPlus platform.
• Experience supporting, coordinating, or overseeing the operations of a Planning Board and/or Board of Adjustment.
• N.C. Certified Zoning Official accreditation.

As of July 1, 2025
Medical Insurance
The Town pays for medical insurance coverage for regular employees through Blue Cross Blue Shield of NC. You may choose to extend coverage to eligible dependents through payroll deductions on a pre-tax basis. Coverage begins on the first day of the month following employment (e.g. work begins Jan 15, coverage begins Feb 1).


Vision Insurance
The Town pays for vision insurance coverage for regular employees through MetLife. You may choose to extend coverage to eligible dependents through payroll deductions on a pre-tax basis. Coverage begins on the first day of the month following employment (e.g. work begins Jan 15, coverage begins Feb 1).


Dental Insurance
The Town pays for dental insurance coverage for regular employees through MetLife. You may choose to extend coverage to eligible dependents through payroll deductions on a pre-tax basis. Coverage begins on the first day of the month following employment (e.g. work begins Jan 15, coverage begins Feb 1).

Telemedicine
The Town provides 24/7 access to doctors through Teladoc. Regular Town employees and their in-home family members are covered. Coverage begins on the first day of the month following employment (e.g. work begins Jan 15, coverage begins Feb 1).


Flexible Spending Accounts
The Town offers employees the option of setting aside money for medical and dependent care expenses using pre-tax dollars through Flores Flexible Spending.


Local Governmental Employees Retirement System
All regular employees are automatically enrolled into the NC Local Governmental Employees Retirement System (NCLGERS). The employee contributes 6% of gross wages to the retirement account. The Town contributes based on guidelines set by the retirement system. Participation begins on the first day of work. Employees are fully vested after 5 years of creditable service.


401k Supplemental Retirement
The Town contributes 5% of gross wages for regular employees through the Empower Retirement System. Employees may voluntarily elect to make additional contributions on a pre-tax or after-tax basis. Participation begins on the first day of work.


Life Insurance
All regular employees are provided a basic life insurance benefit of $25,000 through MetLife, and the Town pays the full premium cost. Coverage begins 30 days after the first day of work (e.g. work begins Jan 15, coverage begins Feb 15).


Short-term Disability Insurance
The Town pays for short-term disability insurance coverage for regular employees through MetLife. Insurance payments begin on the 8th day of disability, with a maximum payment period of 26 weeks. Coverage begins 30 days after the first day of work (e.g. work begins Jan 15, coverage begins Feb 15).


Holidays
The Town follows the holiday schedule for the State of North Carolina, which currently includes 13 paid holidays per year: New Year's Day, Martin Luther King Jr Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving (2), and Christmas (3).


Vacation Leave
Vacation leave is earned at a rate based on length of service, beginning with a rate of 1 day per month. Leave accrues bi-weekly with the payroll process. You are required to complete six months of service before vacation leave will be granted. Vacation leave accumulation is capped at 30 days; excess hours may be eligible for transfer to sick leave.


Sick Leave
Sick leave is earned at a rate of 1 day per month. Leave accrues bi-weekly with the payroll process. Town employees may accumulate sick leave indefinitely.


Parental Leave
Eligible employees may receive up to 6 weeks of paid parental leave for the birth or adoption of a child.


Employee Assistance Program
The Town provides free, confidential support for personal, work-related, and family concerns.


Special Separation Allowance for Law Enforcement Officers
Law enforcement officers who retire on a service allowance may be eligible for a monthly separation allowance payable until age 62. Other conditions also apply.


Workers Compensation
All Town employees are covered under the North Carolina Worker's Compensation Act. This act covers those employees who suffer injuries as a result of an accident while performing duties. It will pay medical expenses and a portion of the employee's salary if the individual is out of work as a result of a work-related disability.


Social Security
Town employees are members of the Social Security System. Each employee contributes 6.2% of their annual salary, and the Town contributes the same amount. Social Security benefits include retirement and disability payments and survivor's insurance.


Local Government Federal Credit Union Membership
As a municipal employee, you are eligible to join the Local Government Federal Credit Union. The credit union provides a variety of services such as checking accounts, savings accounts, low-interest loans, and investment options.


Tuition Assistance
Full-time employees who have completed their initial probationary period may receive financial reimbursement assistance of up to $1,000 per fiscal year for satisfactory completion of courses relating to their present job or future position with the Town.


Law Enforcement Take Home Vehicle
Full-time employees in a law enforcement capacity may qualify for the take-home vehicle program if they reside within the approved commuting area.
01


Do you have at least one year of experience in an administrative and/or customer service role?

• Yes
• No

02


Our anticipated hiring range is $51,166-$53,724.30. Do you acknowledge and understand that this is the Town's anticipated hiring range for this position?

• Yes, I acknowledge.
• No, I do not acknowledge.

Required Question