IT Manager

IT Manager The IT Manager oversees all aspects of the hotel’s technology infrastructure, ensuring secure, efficient, and scalable systems that support operations, guest experience, and staff productivity. This role requires a strategic leader with strong technical expertise, operational awareness, and a hands‑on approach to problem‑solving. Responsibilities Collaborate with SVP, IT and Director of IT Security on oversight of the IT Managed Service Provider and Managed Security Services Provider partners. Achieve and exceed goals including performance goals, budget goals, team goals, etc. Comply with company IT policies and procedures and internal controls. Inspire and establish a consistent understanding of company core culture. Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example. Recruit and retain a service team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations. Prepare IT budget and monitor department’s performance with respect to the same. Perform any necessary follow‑up, including forecasting. Ensure hotels’ compliance on all regulatory IT requirements (e.g., PCI‑DSS, GDPR, company requirements). Review and renegotiate IT vendor and service contracts, keeping company global service partner relationship and MSA’s in consideration. Oversee property‑wide technology upgrades or capital projects. Conduct and maintain a full IT systems tech stack detail of all platforms (PMS, POS, Sales & Catering, Accounting, etc.). Work with company Security leaders to perform IT risk assessments and assess cybersecurity protocols. Maintain and test backup and disaster recovery systems to ensure readiness. Meet with hotel leadership to align technology with operational goals. Train hotel staff on IT procedures and best practices as needed. Monitor the performance of hotel IT systems (servers, PMS, POS, network, Wi‑Fi, etc.). Troubleshoot and resolve user‑reported technical issues. Utilize MSP ticketing system to maintain trending data of all support issues and analyze to communicate best‑practice changes when needed. Ensure network and data security SOPs (firewalls, antivirus, VPNs). Manage user access and credentials for systems and applications. Oversee backup procedures and data recovery readiness. Coordinate IT support for guest‑facing technology (in‑room entertainment, Wi‑Fi, mobile key, etc.). Provide on‑site support for any system outages or disruptions. Maintain a visible presence within hotel departments to support operational tech needs. Perform other reasonable job duties as requested by leadership. Qualifications Bachelor’s degree in IT or related discipline preferred. 3+ years professional IT experience. Strong technical skills in troubleshooting networks, systems, and software issues via remote control and telephone. Critical thinking and problem‑resolution skills with the ability to contribute to continuous process improvement and refinement. Hospitality PMS/POS system experience required. Hospitality Technologies experience required. #J-18808-Ljbffr