Shift Leader

Shift Leader Location: 216 Calhoun St, Cincinnati OH 45219. As a Shift Leader, you are the captain of our bakery day or night. You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! Responsibilities Provide incredible customer service and quality products to all guests. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching team members. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team. Support and work alongside the Cookie Crew. Provide a safe, clean working environment for guests and staff and adhere to safe food handling practices. Manage cash handling and deposits. Benefits Flexible part‑time work schedules Pay‑on‑Demand (get paid daily for your shift earnings) Paid vacation and sick time off Interactive training & mentorship Pet insurance for your furry loved ones Job stability with a rapidly growing company Achievable growth / promotion opportunities Fun, exciting team environment Employee discount and free cookies with every shift! Desired Skills / Experience At least 1 year of working experience in a customer‑service focused role Point of Sale systems experience Outstanding communication, time management, and people skills Outgoing, friendly, patient demeanor Detail focused and results‑oriented Ability to lead‑by‑example and motivate others Ability to lift up to 40 lbs. Legally eligible to work in the United States Must be 18 years or older to be employed About Us Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Over 20 years, our innovative bakery + delivery concept has become a cult brand known for its warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the flagship in Philadelphia, Pa., our brand is revolutionizing the cookie game by truly “Imagining What’s Possible”. #J-18808-Ljbffr